AL-Fardan Knowledge Base

General Service Information

• About Us: We are Alfardan Exchange (AFX), a trusted exchange house and a pioneer in Qatar’s financial services industry since 1971. We provide money transfer and other financial services through our mobile app, website, and an expanding network of branches.
• Our History & Legacy:
  • Founded in 1971, we were established to meet the needs of Qatar’s growing population of expatriates and overseas businesses.
  • We became the premier exchange house by offering faster, more cost-efficient alternatives to conventional banks.
  • We are the only exchange house in Qatar with a prestigious membership in the Union of Arab Banks.
• Our Vision, Mission & Values:
  • Our Vision: To be market leaders by offering outstanding currency exchange and remittance products and services to our clients.
  • Our Mission: To be recognized as market leaders and a regional force in remittance and foreign exchange services, achieving this through innovation, technology, network expansions, and exceptional client service.
  • Our Values:
    • Passion: We are driven by a passion for quality and excellence.
    • Mastery & Evolution: We are committed to being experts in our field and continuously evolving.
    • Trust & Integrity: We conduct our business with the highest standards of professional behavior and ethics.
    • Distinction & Commitment: We are committed to being market leaders by offering outstanding products and services.
    • Client Focus: We always put our clients first and are committed to their success.
    • Transparency: We support goal-oriented behavior and promote the participation of all stakeholders.
  • Our Core Pillars: As part of Alfardan Group’s strategy, we are guided by five core pillars: People Focused, Pioneer, Localization, International Partnerships, and Compliance with Global ESG Standards.
• Awards & Recognition: We have been recognized by Forbes Middle East as one of the Top Digital Exchange Companies in the GCC. We have also received the 2024 Arab Banking Excellence and Achievement Award as the Most Reliable Company for Money Transfer in Qatar, and the 2025 Arab Banks Award for being the Strongest in Exchange and Remittance Services in Qatar.
• Commitment to Sustainability & ESG: As part of Alfardan Group, we are committed to a comprehensive Environmental, Social, and Governance (ESG) strategy. Our vision is to be an agile organization that effectively responds to future societal and environmental changes. This includes:
  • Environmental Responsibility: We are committed to conducting business in an environmentally responsible way, promoting reuse and recycling, reducing waste, and supporting the transition to a lower-carbon economy.
  • Respect for Human Rights: We are committed to respecting internationally recognized human rights, which includes eliminating all forms of forced and compulsory labor and the abolition of child labor.
  • Community Engagement: We are committed to making a positive difference in the communities where we live and work.
• Compliance: We are a registered company licensed by the Qatar Central Bank. As required by law, we screen all transactions against government watchlists (like OFAC). This can sometimes cause delays or require you to provide extra information.
• Service Changes: We may change or suspend our services without notice to comply with regulations or for other operational reasons.
• Partnerships: We partner with leading companies like Western Union (for which we are the exclusive Digital Master Agent), MasterCard, Commercial Bank, Qatar Airways Privilege Club, iPiD, and TESS Payments to enhance our services.

Our Business Principles

• Our Code of Conduct:
  • Acting with Integrity: Integrity is our highest guiding principle. All our employees are expected to act with honesty, professionalism, diligence, and competence in all interactions with customers, suppliers, and the community.
  • Stakeholder Engagement: We are committed to listening to our customers’ needs and engaging respectfully and ethically with all stakeholders, including government entities, suppliers, and competitors.
  • Diversity and Inclusion: We value and appreciate diversity among our employees and are committed to providing equal opportunities and unbiased treatment for all individuals.
  • Health and Safety: The wellbeing of our workforce is our first priority. We are steadfast in our commitment to providing a healthy and secure working environment for all our employees.
  • Confidentiality: We have a responsibility to protect all confidential information, including the data of our employees and customers.
• Anti-Corruption & Anti-Bribery Policy:
  • Our Stance: We have a zero-tolerance approach to bribery and corruption. We are committed to conducting all our business in an honest, ethical, and professional manner, acting with fairness and integrity in all our relationships.
  • Gifts & Hospitality: To maintain impartiality, we generally discourage the practice of giving or receiving gifts. Occasional, low-value, non-cash gifts appropriate to the occasion may be permissible, but the giving or receiving of cash gifts is strictly prohibited.
  • Donations: We maintain a policy of strict political neutrality and do not make donations to any political parties or individuals engaged in politics.
• Our Expectations for Suppliers:
  • Ethical Foundation: We expect all our suppliers to conduct their business with the same foundation of integrity and professionalism that we do, adhering to all local and international laws.
  • Labor & Human Rights: Suppliers must prohibit forced and child labor, prevent discrimination, provide fair wages and safe working conditions, and ensure they are not complicit in any human rights abuses.
  • Environmental Protection: We expect suppliers to have an effective environmental policy, comply with all environmental laws, and actively work to minimize waste, maximize recycling, and promote the use of environmentally friendly technologies.
  • Ethical Conduct: All suppliers must adhere to the highest ethical standards, which includes a zero-tolerance policy for corruption, fraud, or bribery. They are also required to disclose any potential conflicts of interest.
• Whistleblowing (Reporting Concerns):
  • Our Policy: We encourage an environment of openness and will support anyone who raises genuine concerns in good faith. We are committed to ensuring that all unethical, immoral, or illegal acts are reported and addressed.
  • How to Report: Anyone who becomes aware of a potential violation of our Code of Conduct or any illegal or unethical behavior is encouraged to report it. Concerns can be raised through the official reporting channels outlined on our website.
  • Confidentiality & Non-Retaliation: All reports are treated with confidentiality to the extent possible to allow for a fair investigation. We prohibit any form of retaliation against individuals who report suspected violations in good faith.

Products & Services

• Money Transfer: We offer speedy transfers with options for instant cash pickup and account credits to banks across the globe.
• Money Exchange: We provide foreign currency exchange services for individuals and businesses.
• Gold Bars and Coins: We offer high-quality gold bars and coins for investment.
• Travel Card: We provide a multi-currency prepaid travel card for convenient and secure spending abroad.

Authorizing a Representative

• About This Service: You can officially authorize another person (a representative) to conduct a range of financial and non-financial activities on your behalf at any of our branches.
• How It Works: To authorize someone, you must complete an “Authorization of Representation” form. All transactions carried out by your representative will be legally considered as if you performed them yourself and will be conducted under your name.
• Authorized Activities: Your representative can be authorized to perform the following:
  • Conduct Outward Remittances
  • Buy & Sell Foreign Currencies
  • Buy & Sell Gold Bars
  • Reload your AFX TravelCard
  • Request & Receive Statements
  • Receive Refunds
  • Cancel or Amend Transactions
  • Request the Status of Remittances
• Payment Methods: Your representative can use your cash, debit, or credit cards for transactions, as specified by you on the authorization form.
• Authorization Period: The authorization can be set to be valid until a specific date or remain active until you provide further notice.

Money Transfers

• Transfer Methods:
  • Cash Pickup: Send money instantly for cash collection at locations worldwide. Your receiver only needs a valid ID and the transaction reference number. We can also arrange for door-to-door delivery.
  • Credit to Bank Account: We can transfer your money to any bank account globally through our network of over 120 correspondent banks. This service is fast, secure, and available at all our branches.
  • Western Union: Through our partnership with Western Union, a global leader in payment services, you can send money to over 500,000 locations worldwide.
  • Online Money Transfer: Use our mobile apps to send money 24/7 from home, the office, or on the go.
• Track Your Transfer: You can track the status of your transfer through our website or app.
• Transfer Speeds:
  • Regular Transfers: Funds are usually available for cash pickup within minutes.
  • “Next Day” / “2 Day” Service: Funds are available for collection after 24 and 48 hours, respectively.
  • Account-Based Transfers: These generally take up to 3 business days.
  • Mobile Wallet Transfers: Often available within minutes.
  • Note: All timelines depend on the paying agent’s operating hours and regulatory checks.
• SMS Notifications: We may offer free SMS alerts to notify the Sender when money is collected or the Receiver when it’s ready for pickup. Standard carrier charges may apply, and delivery by third-party providers cannot be guaranteed.

Money Exchange

• For Individual Customers: Whether you’re going on holiday or a business trip, we offer very competitive rates on a wide range of foreign currencies. We keep abundant stocks, so you can get the currency you need when you need it.
• For Business Customers: We understand that a fast and affordable money exchange partner is crucial for doing business abroad. With over 50 years of commercial trading expertise, we can assist with your currency planning to help you build a better business. We also offer value-added corporate services, including separate, secure enclosures and designated service areas for company representatives to ensure faster, more convenient transactions.

Gold Investment

• Our Expertise: As a trusted specialist with over 50 years of experience in the Qatar market, we can guide you to the best investment solution, offering the best quality gold at the most competitive prices.
• Why Invest in Gold?
  • Gold is an effective way to preserve wealth and serves as a strong insurance against inflation.
  • It is a safe haven investment that holds its value over the long term, remaining stable during financial or political crises.
  • It is an easy asset to liquidate when the need arises.
• Who We Serve:
  • We offer gold bars and coins to individuals, corporations, and provide services for wholesale customers.
• What to Buy:
  • Recommended Brands: We are the official agent in Qatar for prestigious Swiss and UK brands like ‘PAMP’ and ‘Royal Mint’. These globally recognized brands guarantee high liquidity, making them easy to trade worldwide.
  • Purity: We strongly recommend purchasing bars with the highest purity, which is 24 karat or 999.9 gold.
  • Available Sizes: We offer a variety of gold bar sizes, ranging from 1 gram to 1 kilogram.
• How to Buy & Sell:
  • Buying: You can purchase gold bars through any of our branches across the country or via our digital channels, such as the Alfardan Exchange mobile app. We always recommend buying from an authorized agent.
  • Official Invoice: When you buy, make sure to get an official invoice that contains the bar’s certification number and other key details.
  • Selling: You can sell your gold bars at any of our branches or at gold shops throughout the country. Well-known brands are welcomed by all gold dealers.
• Investment Tips & Strategy:
  • Diversify Your Holdings: It is better to spread your investment across multiple smaller bars (e.g., four 250-gram bars) rather than investing in a single large bar (e.g., one 1-kilogram bar). This gives you more flexibility if you only need to sell a portion of your investment.
  • Starting Small: You don’t need a large amount of money to start investing in gold. You can begin with a single 1-gram bar, which costs around 300 Qatari Riyals, and build your savings over time.
• Understanding Gold:
  • The Hallmark (Stamp): The stamp on a gold bar is a mark that certifies its origin (e.g., the manufacturer’s name like PAMP), its weight, and its purity (e.g., ‘1 Ounce 999.9’ confirms 99.99% gold purity).
  • Pricing: Gold prices are highly volatile and can fluctuate sharply, even daily. Long-term expectations suggest continued growth.
• Safe Storage:
  • The most secure way to store gold bars is in a safety deposit box at a licensed bank.
  • Storing them at home in a secure safe is also a very reasonable option, given Qatar’s high-security standards.

Travel Card (Multi-currency Cash Passport™)

• Product Overview:
  • The Travel Card is a non-transferable, chip and PIN-protected prepaid Mastercard, making it a safe way to carry money abroad without linking to your bank account.
  • It can hold up to 6 currencies at a time: Qatari Riyals (QAR), US Dollars (USD), Great British Pounds (GBP), Euros (EUR), Canadian Dollars (CAD), and Australian Dollars (AUD).
  • You can use it to pay for goods and services or withdraw local currency from ATMs worldwide wherever the Mastercard Acceptance Mark is displayed. Please note that due to restrictions, the card may not operate in some countries.
• Key Benefits:
  • Platinum Perks: Includes Mastercard “Buy One Get One” offers, discounts on serviced apartments and Clear Trip, Schengen-approved medical insurance, and more.
  • Protected: Features Chip & PIN security and 24/7 Global Assistance. You can also get an additional card for backup.
  • Adaptable: Load funds in advance to lock in exchange rates and avoid currency fluctuations. The card is fully reloadable.
  • Convenient: Use unspent funds on your next trip or cash out the remaining balance.
• Fees & Charges:
  • Initial Card Fee: QAR 20.00
  • Additional/Backup Card Fee: QAR 35.00
  • Reload Fee: QAR 15.00
  • Card Usage at Merchants (shops, restaurants): Free
  • Domestic ATM Withdrawal: QAR 3.00 (or USD/GBP/EUR/CAD/AUD 1.00)
  • International ATM Withdrawal: QAR 15.00 (or USD 4.00, GBP 3.00, EUR 3.50, CAD 5.00, AUD 5.00)
  • Monthly Maintenance Fee: QAR 8.00 (charged only after 12 months of card inactivity)
  • Foreign Exchange Fee: 3.95% (charged if you make a transaction in a currency not available on your card, or if you have insufficient funds in one currency and the balance is taken from another).
  • Cash Out Fee (in branch): QAR 50.00
  • Shortfall Fee: QAR 50.00 (charged if a transaction takes your card balance below zero).
• Card Limits:
  • Minimum Load/Reload: QAR 10.00 or currency equivalent.
  • Maximum Balance at any time: QAR 40,000 or currency equivalent.
  • Maximum Total Load (in a 12-month period): QAR 335,000 or currency equivalent.
  • Maximum ATM Withdrawal (in 24 hours): QAR 15,000 or currency equivalent.
  • Maximum Spend at Merchants (in 24 hours): QAR 40,000 or currency equivalent.
• Important Usage Information:
  • Currency Conversion Order: If you don’t have enough funds in the transaction currency, the card will automatically use funds from other currencies in the following order: QAR, USD, GBP, EUR, CAD, and AUD.
  • Merchant Pre-authorizations: Some merchants, like hotels, cruise lines, or car rental agencies, may estimate the final bill and temporarily hold an amount on your card that is greater than your purchase. This amount will be unavailable to spend until the final transaction is settled.
  • Prohibited Uses: The card cannot be used for money transfers, accessing or purchasing goods from adult or gambling sites, or for any other unlawful activity.
• Managing Your Card:
  • Reloading: You can add money to your card at any participating Alfardan Exchange branch in Qatar or through our mobile application.
  • ‘My Account’ Portal: Register your card online in the ‘My Account’ section to check your balance, view your transaction history, move funds between currencies, and update your personal details.
• Card Security & Liability:
  • Protecting Your Card: You must sign your card as soon as you get it and do everything you reasonably can to keep your card and PIN safe and secret.
  • Customer Liability: You will be liable for all losses if you have acted fraudulently, failed to use the card according to the agreement, or failed to notify Card Services without delay if your card is lost, stolen, or misused.
• Card Replacement & Cashing Out:
  • Lost, Stolen, or Damaged: Contact the 24/7 Card Services helpline immediately to cancel the card. They can help arrange for a replacement card or emergency cash (subject to availability).
  • Card Expiry: Once your card expires, you can visit any participating branch to cash out any remaining funds.
  • Cashing Out Early: If you no longer need the card before it expires, you can withdraw the remaining balance from a Mastercard ATM or visit a branch to have your balance refunded (fees and exchange rates may apply).
• 24/7 Card Services Helpline:
  • Purpose: If your Travel Card is lost, stolen, or damaged, you must report it to the dedicated Card Services team immediately to protect your funds. The team is available 24 hours a day, 7 days a week. You should also call if you notice incorrect transactions or believe your PIN has been compromised.
  • Contact Numbers (Free to call from landlines, charges may apply from mobiles/hotels):
    • Qatar: 00800100330
    • Australia: 1800 098 231
    • Brazil: 0800 892 3560
    • Canada / USA: 1 877 465 0085
    • China: 10 400 6399165
    • France: 0800 916 940
    • Germany: 0800 181 4595
    • Hong Kong: 800 966 321
    • India: 000800 100 7960
    • Indonesia: 1 803 0441 1368
    • Ireland: 1800 535 564
    • Italy: 800 789 525
    • Japan: 00531 780 221
    • Malaysia: 1800 814 933
    • New Zealand: 0800 444 691
    • Philippines: 1800 1442 0143
    • Russia: 810 800 2500 2044
    • Saudi Arabia: 800 844 2790
    • Singapore: 800 441 1379
    • South Africa: 0800 982 674
    • South Korea: 00798 4434 1279
    • Spain: 900 958 973
    • Switzerland: 0800 834 918
    • Thailand: 001800 442 212
    • Turkey: 00800 4463 2089
    • UAE: 8000 440 628
    • UK: 0800 056 0572
    • Other Countries: +44 (0)207 649 9404 (charges apply)

Travel Card FAQs (Frequently Asked Questions)

• What should I do if my card is declined?
  • First, check that you have enough money on the card for the purchase and that you are using the correct PIN. Also, ensure the merchant accepts Mastercard. If you are at an ATM, it is recommended to choose the ‘Credit’ option if prompted.
• What if I don’t have enough of the local currency on my card?
  • The card is designed for flexibility. If you don’t have enough of the local currency, it will automatically use funds from the other currencies loaded on your card to complete the transaction. The order of currency use is: QAR, USD, GBP, EUR, CAD, and AUD.
• Can I change my PIN?
  • No, it is not possible to change your PIN. However, you can get a PIN reminder at any time by calling the 24/7 Card Services helpline.
• Can I use my card to shop online?
  • Yes, you can use your card to shop online at any merchant that accepts Mastercard. For your security, you may be asked to provide the 3-digit security code from the back of the card and complete a 3D Secure verification step, which may involve entering a one-time password sent to your registered mobile number.
• What should I do if I see a transaction I don’t recognize?
  • You should check your transaction history regularly through the ‘My Account’ portal. If you notice a transaction that is incorrect or that you do not recognize, you must notify the 24/7 Card Services team immediately (and no later than 30 days after the transaction date).
• How do I close my card and get my money back?
  • If you don’t want to keep your card for another trip, you can withdraw the remaining balance from a Mastercard ATM or take your card back to the branch where you bought it to have your balance refunded (minus any applicable fees).

In-Branch Digital Experience

• Paperless Transactions: As a first in the region, all our branches now offer a comprehensive digital experience for a faster, more efficient, and eco-friendly service.
• Digital Signatures: You can now use digital signatures to authorize your transactions directly on secure tablets in our branches.
• E-Receipts: Instead of paper receipts, your transaction receipt will be sent instantly to you via WhatsApp or email.

Loyalty Card Program

• About the Program: Our Loyalty Card is our way of saying thank you for your business and rewarding our loyal customers.
• Key Benefits:
  • Exclusive Discounts: Enjoy special discounts at a variety of participating outlets.
  • Special Gifts: Receive surprise gifts from time to time as a valued cardholder.
  • Faster Transactions: The card securely stores your transaction history, which helps speed up the process at our counters.
• Special Offer for New Members (My Book App):
  • When you get a new Loyalty Card, you gain exclusive access to the Alfardan Exchange My Book App.
  • The app features over 2,000 “buy one get one free” offers, allowing you to save up to 400,000 QAR.
• How to Get Your Card: You can ask for your free Loyalty Card at any of our branches.

Qatar Airways Avios Rewards Program

• Availability: You can earn Avios on eligible transactions at any of our branches across Qatar and through our digital channels, including the mobile app.
• Eligibility:
  • The program is available to individual customers who are valid members of the Qatar Airways Privilege Club.
  • You must provide your own valid membership number at the time of the transaction. Using a number belonging to someone else is not permitted.
  • Transactions made for commercial or business purposes are generally not eligible.
• How to Earn Avios:
  • Cross-Border Money Transfers (Remittances):
    • QR 5,000 – QR 10,000 → 50 Avios
    • QR 10,001 and above → 100 Avios (Maximum per transaction)
    • Note: Domestic transfers within Qatar are excluded.
  • Foreign Currency Purchases:
    • QR 350 – QR 5,000 → 50 Avios
    • QR 5,001 – QR 10,000 → 100 Avios
    • QR 10,001 – QR 15,000 → 150 Avios
    • QR 15,001 – QR 20,000 → 200 Avios
    • QR 20,001 – QR 25,000 → 250 Avios
    • QR 25,001 and above → 300 Avios (Maximum per transaction)
  • Gold Bullion Purchases:
    • You will earn 250 Avios per ounce of gold purchased.
    • There is no limit on the number of Avios you can earn from gold transactions.
  • Alfardan Exchange TravelCard (Loading & Reloading):
    • QR 350 – QR 5,000 → 50 Avios
    • QR 5,001 – QR 10,000 → 75 Avios
    • QR 10,001 – QR 15,000 → 100 Avios
    • QR 15,001 – QR 20,000 → 125 Avios
    • QR 20,001 – QR 25,000 → 150 Avios
    • QR 25,001 and above → 200 Avios (Maximum per transaction)
• Important Conditions & Rules:
  • Avios will be credited to your Privilege Club account within 7 days of the transaction, provided your membership number is accurate.
  • Avios earning is calculated per transaction and is not cumulative. Intentionally splitting a larger transaction into smaller ones to earn more Avios is not allowed.
  • Avios cannot be transferred, sold, or exchanged for cash. Once credited, they cannot be reversed.
• Program Policies:
  • We reserve the right to withhold Avios for any transactions that are detected as fraudulent, suspicious, or non-compliant with our policies.
  • Alfardan Exchange may modify, suspend, or terminate the Avios rewards program at any time without prior notice.
  • We are not responsible for issues related to Avios redemption or policies governed by the Qatar Airways Privilege Club.

Online Money Transfer (Mobile Apps)

Alfardan Exchange App

• Registration (New Customers):
  1. Download the app from the Play Store or App Store.
  2. Enter your QID. You will then be prompted to enter your mobile number and an optional email address.
  3. Verify your mobile number using the OTP (One-Time Password) sent to you.
  4. Follow the in-app instructions to take a photo of the front and back of your QID and a selfie for verification.
  5. Provide any additional information required.
  6. Create a 4-digit PIN for security. Your profile will undergo AML checks before you can use the app.
• Registration (Existing Customers):
  1. Download the app.
  2. Enter your registered mobile number and date of birth.
  3. Our system will automatically verify your QID.
  4. Create a secure 4-digit PIN to complete your registration.
• Creating a Beneficiary:
  1. Select the currency and country you are sending to and tap “Send Now”.
  2. Tap “Add Beneficiary” and choose the payment method (Cash Pick-Up, Bank Transfer, or Mobile Wallet).
  3. Enter the beneficiary’s details. Once saved, they will appear under “Beneficiary Management” for future use.
• Sending Money:
  1. Choose your payment method and select a beneficiary.
  2. Enter the amount you wish to send, the purpose of the transfer, and the source of funds.
  3. Review the transaction details and agree to the User Agreement.
  4. Choose your payment method (Qatari Debit Card, Ooredoo Money, or Apple Pay) and enter the required details.
  5. Verify the transaction with the OTP sent to your mobile number. You will receive a digital receipt instantly.

Western Union App

• Overview: In partnership with Western Union, you can send money to over 200 countries 24/7, with fees starting from 15 QAR.
• Registration & Verification:
  1. Download the Western Union app or register on the wu.com web portal using your Qatar mobile number.
  2. Verify your mobile number with the OTP provided.
  3. You can then verify your identity either by visiting an Alfardan Exchange branch or by completing the online verification, which involves confirming your QID details and address, and taking photos of your QID and a selfie.
• Sending Money:
  1. Log in to your profile.
  2. Choose the destination country, transfer amount, and delivery method.
  3. Confirm the transaction details and pay with a debit card issued in Qatar.
  4. After a successful payment, you will receive an MTCN (tracking number). Share this number with your receiver so they can collect the money.
• Transfer Limits:

• You can send up to 34,500 QAR (approx. 9,500 USD) per transfer.
• The weekly transfer limit is 50,000 QAR.

AML & Compliance Policy

• Our Commitment to Compliance:
  • We are fully committed to operating with integrity and complying with all applicable laws and regulations to combat money laundering and terrorism financing.
  • Our policies are designed to meet local legal requirements and international standards, such as the Financial Action Task Force (FATF) recommendations.
  • We have a designated Compliance Officer and a specialized team to oversee our compliance framework.
• Know Your Customer (KYC) & Due Diligence:
  • We have strict “Know Your Customer” (KYC) procedures to identify and verify all customers. We physically check and retain copies of valid identification documents.
  • Customer Due Diligence (CDD) is performed to understand a customer’s profile and ensure their transactions are legitimate.
  • For higher-risk situations, we conduct Enhanced Due Diligence (EDD), which involves taking additional steps to verify a customer’s information and the source of their funds.
• Monitoring & Reporting:
  • We use robust monitoring systems and risk-management tools to detect and prevent suspicious activity in real-time.
  • Our employees are trained to identify and report any suspicious transactions to our Compliance Department for review and, if necessary, reporting to the relevant authorities.
• Staff Training & Awareness:
  • All employees, including senior management, receive comprehensive and ongoing training on our AML & CFT policies.
  • This training ensures our team is familiar with their legal responsibilities and can effectively identify and manage risks associated with financial crime.
• Record Keeping:
  • We securely maintain all transaction records and customer identification documents for a minimum period of 5 years, as required by law.
  • We are committed to maintaining the confidentiality of all customer information.

Fees, Payments & Foreign Exchange (FX)

• Transfer Fees: All fees are shown to the Sender (the person sending money) before the transaction is finalized. The Sender is typically responsible for paying all fees.
• Payment Method: You can pay for transfers using a Bank Card (a debit card from a Qatari bank) or your bank account.
• Exchange Rates:
  • Payments are normally made in the destination country’s currency.
  • Our exchange rate is based on commercial interbank rates plus a margin and is updated multiple times a day.
  • The rate is locked in at the time of the transfer. Any difference between our rate and publicly reported rates is kept by Alfardan Exchange as part of our service charge.
• Third-Party Bank Fees: If a transfer goes through an intermediary bank, that bank and the final receiving bank may charge their own fees, which are outside of our control.

Cancellations & Refunds

• How to Cancel: You can request to cancel a transaction by calling our Contact Centre, writing to us, or sending an email.
• When a Refund Isn’t Possible: We cannot provide a refund if the money has already been paid out to the Receiver before we process your cancellation request.
• Full Refund (Principal + Fees): You are eligible for a full refund if:
  • You cancel the transaction before your card has been charged.
  • Alfardan Exchange declines the transaction.
  • The money isn’t available to the Receiver within 3 business days (due to reasons within our control).
• Principal-Only Refund: You are eligible for a refund of only the principal amount if:
  • The Receiver rejects the transfer.
  • You cancel after your card has been charged, but before the money is paid out.
  • The transfer is not paid to the Receiver within 45 days.
• Uncollected Funds: We may deduct an administrative fee from transfers that are not picked up within one year.

Your Account & Responsibilities

• Registration: To use our online services, you must register online and verify your identity with a valid Qatari Civil ID or Diplomatic ID.
• Accurate Information: You must provide true, accurate, and complete information and keep it updated.
• Password Security: You are fully responsible for keeping your password and account login details confidential and for all activities that happen under your account. You must notify us immediately of any unauthorized use.
• Prohibited Use: You can’t use our services for any illegal activities.

Our Responsibilities & Liability

• Our Commitment: We agree to provide our services with reasonable care.
• Liability Limit: If a transfer fails due to our error, our liability is limited to a full refund of the transaction value (principal + fees). No other compensation will be offered.
• Governing Law: Our agreements and any disputes that arise are governed by Qatari law.
• Limitations: We are not responsible for:
  • The goods or services you pay for using our platform.
  • Communication failures or internet service delays outside of our control.
  • Errors caused by incomplete or incorrect information provided by you.
  • Services provided to you by your card issuer.
• Right to Refuse Service: We can refuse or suspend a transaction if we cannot verify your identity, suspect fraud, or need to comply with legal requirements.

Data Protection & Privacy

• Our Commitment: Your privacy is extremely important to us. We are committed to protecting your personal data and handling it in compliance with Qatar’s Law No.13 of 2016 concerning the Protection of Personal Data.
• How We Collect Data: We collect information you provide when you use our services (like your name, email, and payment details) and automatically track technical information (like your IP address and browser type) to improve your experience.
• How We Use Your Data: Your data is used to provide and customize the services you request, improve our offerings, resolve any problems, and keep you informed about relevant products and offers.
• Data Sharing:
  • We may share your information with other Alfardan Exchange companies and trusted partners who support our services. These partners are not permitted to use your data to market their own services.
  • We may also share information if required by law, to enforce our user agreements, or to prevent illegal activities.
  • We will never disclose your personal information to third parties for their own marketing purposes without your direct consent.
• Your Privacy Rights: You have the right to:
  • Request a copy of the personal data we hold about you.
  • Ask us to correct any inaccurate information.
  • Request that we delete your personal data.
  • Withdraw your consent for us to process your data at any time (this may affect the services we can provide).
  • Opt-out of receiving promotional or marketing-related messages from us.
• Security & Cookies:
  • We use strict security measures, including secure servers and SSL encryption, to protect your information against unauthorized access.
  • We use “cookies” (small data files) to help our website function effectively, analyze usage, and promote safety. You are free to decline cookies in your browser, but this may prevent you from using some of our features.

Delivery Services (Currency & Gold)

• Service: This applies to requests for foreign currencies or gold bars to be delivered to your home or office.
• Delivery Time: The delivery time specified in the app is an estimate and may change. We are not responsible for delays beyond our control.
• Verification: Upon delivery, you must verify the items against your receipt and sign to confirm they are correct.
• Returns: If you wish to return delivered currency or gold, we will buy it back at the prevailing purchase rate set by Alfardan Exchange. The refund will only be sent to your bank account.

Careers

• Our Philosophy: We believe strongly in the development of our staff and in helping them reach their personal and career goals.
• Who We Look For: We seek individuals with a strong work ethic, integrity, sincerity, and the determination to succeed in a fast-paced, dedicated, and enthusiastic team environment.
• Find Opportunities: To see if there are vacancies that suit your talents and aspirations, please visit our official careers page.

Branch Locations & Hours

1. Abu Hamour Branch: 8:00 AM – 12:00 AM (Daily)
2. Ain Khalid Branch (Lulu Mall): 8:00 AM – 12:00 PM (Daily)
3. Ezdan Oasis Branch (Lulu, Al Wukair): 8:00 AM – 11:00 PM (Daily)
4. The Pearl Branch: 8:00 AM – 11:00 PM (Daily)
5. Bin Mahmoud Metro Branch: Normal: 7:00 AM – 10:00 PM | Friday: 2:30 PM – 10:30 PM
6. Alfardan Center Branch (Grand Hamad St): 7:30 AM – 10:00 PM (Daily)
7. Najma Branch: 7:30 AM – 10:00 PM (Daily)
8. Al Nasr Branch: Normal: 7:30 AM – 10:00 PM | Friday: 12:30 PM – 11:00 PM
9. Old Airport Branch: 7:30 AM – 10:00 PM (Daily)
10. Mall of Qatar Branch: Normal: 8:30 AM – 10:00 PM | Thurs & Fri: 8:30 PM – 11:00 PM
11. Place Vendome Mall Branch: Normal: 8:30 AM – 11:00 PM | Thurs, Fri & Sat: 12:30 PM – 12:00 AM
12. Gulf Mall Branch: Normal: 8:00 AM – 10:00 PM | Thurs & Fri: 8:00 AM – 11:00 PM
13. Hyatt Plaza Branch: Normal: 8:00 AM – 10:00 PM | Thurs & Fri: 8:00 AM – 11:00 PM
14. Umm Salal Muhammed Branch: 8:00 AM – 10:00 PM (Daily)
15. Leabaib, Al Meera Branch: Normal: 8:30 AM – 10:00 PM | Friday: Follows Al Meera Hypermarket timings
16. Wathnan Mall Branch: 8:00 AM – 10:00 PM (Daily)
17. Muaither Branch: 7:30 AM – 10:30 PM (Daily)
18. Abu Sidra Mall Branch: 8:30 AM – 12:00 AM (Daily)
19. Al Duhail Branch (Souk Al Baladi): 8:00 AM – 12:00 AM (Daily)
20. Al Meshaf Branch (Lulu, Wakra): 8:30 AM – 11:00 PM (Daily)
21. Wakra Branch: Normal: 7:30 AM – 10:00 PM | Friday: 7:30 AM – 9:00 PM
22. Al Khor Branch: Normal: 7:30 AM – 10:00 PM | Friday: 7:30 AM – 9:00 PM
23. City Center Mall Branch: 8:00 AM – 11:00 PM (Daily)
24. Barwa Madinatna Branch (Lulu): Normal: 8:00 AM – 11:00 PM | Friday: Follows Lulu Hypermarket timings

Customer Support

• Head Office: Alfardan Center, 6th Floor, Grand Hamad Street, Doha, Qatar.
• Opening Hours: Monday – Sunday, 8:00 AM to 12:00 AM.
• Phone: +974 44537777
• WhatsApp: +974 44537777
• Email (General): Cservice@alfardanexchange.com.qa
• Email (Western Union): wu.support@alfardanexchange.com.qa
• Email (Privacy Concerns): privacy@alfardan.com.qa

About Qatar (Our Home Market)

• Strong Economy: Qatar has one of the strongest economies in the world, with one of the highest GDPs per person.
• Natural Resources: It holds the 3rd largest natural gas reserves globally.
• Tax-Free Advantage: The country has no income tax and is one of the least-taxed sovereign states.
• Safety & Security: Ranked as one of the safest countries in the world.
• Tourism Hub: A popular and tourism-friendly destination in the Middle East and North Africa.
• World-Class Infrastructure: Home to Hamad International Airport, one of the world’s largest airports, and Qatar Airways, a top-ranked airline.
• Healthcare Excellence: The healthcare system is ranked among the best worldwide and is first in the Middle East.
• Global Host: The first Middle Eastern and Arab country to host the FIFA World Cup.

General Information

Q76: what are the current job openings at alfardan exchange? A: For information on job openings, please visit the careers section on our official website.

Q77: how can i apply for a career at alfardan exchange? A: You can apply for a career with us by visiting the careers page on our website and submitting your application for any of the listed vacancies.

Q78: is there a dedicated careers page on the alfardan exchange website? A: Yes, there is a dedicated careers page on our official website where we post all current job openings.

Q79: does alfardan exchange accept open or unsolicited applications? A: We primarily accept applications for specific job openings listed on our careers page.

Q80: what qualifications are required to work at alfardan exchange? A: Qualifications vary depending on the position. Please refer to the specific job descriptions on our careers page for detailed requirements.

Q81: what is the recruitment process like at alfardan exchange? A: The recruitment process typically involves an initial screening of applications, followed by interviews and assessments for shortlisted candidates.

Q82: can i apply for multiple positions at once? A: Yes, you may apply for multiple positions that match your skills and experience.

Q83: will i receive a confirmation after submitting my job application? A: Yes, you will typically receive an automated confirmation acknowledging the receipt of your application.

Q84: how long does it take to hear back after applying for a job? A: Only shortlisted candidates will be contacted by our HR department. The timeframe can vary depending on the volume of applications.

Q85: do i need to submit a cv and cover letter? A: Yes, you are generally required to submit a CV. A cover letter is often recommended but may be optional depending on the specific application process.

Q102: what is the latest news from alfardan exchange? A: For the latest news, announcements, and updates, please visit the news or media section of our official website or follow our official social media channels.

Q122: when did alfardan exchnage started their operations in qatar? A: Alfardan Exchange was established in 1971 and is one of the first and most respected exchange houses in Qatar.

Q123: do you have any branch outside qatar? A: No, Alfardan Exchange operates exclusively within Qatar.

Q124: how many banks or correspondent agents that alfardan exchange has? A: We have a vast global network of over 150 correspondent banks and agents, enabling us to provide remittance services to more than 200 countries.

Q125: has alfardan exchange ever been recognised by forbes in their reporting? A: Yes, Alfardan Exchange has been recognized by Forbes Middle East as one of the top exchange houses in the region.

Q631: what awards has alfardan exchange received recently? A: Alfardan Exchange has recently been honored with several prestigious awards, including the 2024 Arab Banking Excellence and Achievement Award and recognition from Forbes Middle East.

Q632: what is the significance of the 2024 arab banking excellence and achievement award? A: This award recognizes our leadership and excellence in the financial services sector, highlighting our commitment to innovation and customer satisfaction.

Q633: how has forbes middle east recognized alfardan exchange? A: Forbes Middle East has consistently ranked Alfardan Exchange among the top exchange houses in the region, acknowledging our market leadership and financial strength.

Q634: what criteria were considered for alfardan exchange to be named the most reliable company specialized in money transfer in qatar? A: This recognition was based on criteria such as customer trust, service quality, innovation, and our extensive network and adherence to compliance and security standards.

Q635: how do these accolades reflect on alfardan exchange’s commitment to excellence? A: These awards are a testament to our continuous efforts to provide our customers with the highest level of service, security, and innovation in all our financial solutions.

Corporate Services

Q16: as a corporate, can i buy or sell foreign currencies? A: yes, though our branches as long as the corporate already registered .

Q17: can a instituion buy or sell foreign currencies? A: yes, though our branches as long as the corporate already registered .

Q18: what are the procedures to onboard or register corporate customer, company, institute? A: provide the branch with the company documents, required doc: Company registration, commercial license, authorization letter, computer card, and owners and authorized signatories QID.

Q209: what should i know about bulk transfers under corporate services? A: We offer tailored solutions for businesses needing to make bulk payments or transfers, such as payroll processing or supplier payments, both domestically and internationally.

Q210: can you explain how bulk transfers is handled at alfardan exchange? A: Our corporate services team provides you with a streamlined process to upload a single file with multiple payment instructions, which we will then process efficiently at competitive rates.

Q211: are there any specific policies regarding bulk transfers? A: Corporate clients must be fully registered and onboarded. All bulk transfers are subject to compliance checks and regulations.

Q212: what should i know about custom solutions under corporate services? A: We understand that every business is unique. Our corporate team works with you to develop custom financial solutions that meet your specific needs for foreign exchange and international payments.

Q213: can you explain how custom solutions is handled at alfardan exchange? A: This can include preferential exchange rates for large volumes, dedicated account management, and integrated payment solutions to simplify your financial operations.

Q214: are there any specific policies regarding custom solutions? A: Custom solutions are available based on the volume and nature of the business. An agreement detailing the specific services and terms will be established.

Q215: what should i know about business onboarding under corporate services? A: We have a dedicated onboarding process for our corporate clients to ensure all regulatory and compliance requirements are met smoothly.

Q216: can you explain how business onboarding is handled at alfardan exchange? A: The process involves submitting the required company documents, such as commercial registration and computer card, and completing our KYC procedures for the business and its authorized signatories.

Q217: are there any specific policies regarding business onboarding? A: All corporate clients must provide valid and up-to-date documentation as required by Qatar’s regulations to avail our services.

Q218: what should i know about service charges under corporate services? A: We offer competitive service charges for our corporate clients, which can be customized based on transaction volume and the nature of the services required.

Q219: can you explain how service charges is handled at alfardan exchange? A: A clear schedule of charges will be provided and agreed upon during the onboarding process. For foreign exchange services, we offer preferential rates to our corporate partners.

Q220: are there any specific policies regarding service charges? A: The agreed-upon service charges and exchange rate margins are outlined in the service level agreement with the corporate client.

Q221: what should i know about service level agreements under corporate services? A: We establish Service Level Agreements (SLAs) with our corporate clients to define the scope of services, processing times, charges, and support channels, ensuring clarity and quality of service.

Q222: can you explain how service level agreements is handled at alfardan exchange? A: The SLA is a formal document that outlines our commitment to your business needs and provides a clear framework for our partnership, including dedicated support and customized solutions.

Q223: are there any specific policies regarding service level agreements? A: SLAs are tailored to each corporate client and are reviewed periodically to ensure they continue to meet the evolving needs of the business.

Branch and Support Info

Q46: where is the nearest alfardan exchange branch to me? A: If you allow location access, I can find the nearest branch for you and open the locator map.

Q47: what are the operating hours of your branches? A: I can show you the hours for the branch nearest to you. Do you need the timings for a specific branch?

Q48: do all branches offer the same services? A: yes, is there a specific service you would like to inquire on?

Q49: is there parking available at your branches? A: Sorry, I don’t have that specific information. Would you like me to connect you with our contact center?

Q50: can i schedule an appointment at a branch? A: you can visit our branches at any time during the working hours.

Q71: how can i contact alfardan exchange customer service? A: You can reach us through our call center, WhatsApp, email, or by visiting any of our branches.

Q91: how many branch locations are there? what are the branch timing? A: We have multiple branches across Qatar. To give you the most accurate timings, could you let me know which branch you are interested in or what area you are in?

Q103: do you have a branch in industrial area? A: Yes, we have a branch in the Industrial Area. Would you like to know its location and operating hours?

Q104: do you have a branch in bank street? A: Yes, our main branch is located on Grand Hamad Street, which is often referred to as Bank Street.

Q105: do you have a branch in grand hamad street? A: Yes, our head office and main branch are located on Grand Hamad Street.

Q106: do you have a branch in najma street? A: Yes, we have a branch located in the Najma area.

Q107: which malls does alfardan exchange have branches? A: We have branches in several malls, including Mall of Qatar, City Center Mall, and Gulf Mall.

Q224: what should i know about branch timings under branch and support info? A: Our branch timings vary by location, especially for branches inside malls. Most branches operate seven days a week with specific hours on Fridays.

Q225: can you explain how branch timings is handled at alfardan exchange? A: You can find the exact opening and closing hours for each branch using the branch locator feature in our app or on our website.

Q227: what should i know about branch locations under branch and support info? A: Alfardan Exchange has a wide network of branches conveniently located across Qatar, including in major commercial areas, residential neighborhoods, and shopping malls.

Q228: can you explain how branch locations is handled at alfardan exchange? A: Our app and website feature an interactive map that can help you find the branch nearest to your current location, along with its address and contact details.

Q230: what should i know about customer support channels under branch and support info? A: We offer multi-channel customer support, including a dedicated call center, WhatsApp support, email, and in-person assistance at all our branches.

Q231: can you explain how customer support channels is handled at alfardan exchange? A: Our goal is to be accessible to you. You can call our hotline for immediate assistance, use WhatsApp for convenience, or visit a branch for face-to-face support with any of our services.

Q233: what should i know about complaint handling under branch and support info? A: We take customer feedback and complaints very seriously. We have a structured process to ensure your concerns are heard and addressed promptly and fairly.

Q234: can you explain how complaint handling is handled at alfardan exchange? A: You can file a complaint through our call center, email, or directly at a branch. Your case will be logged, and our team will investigate and get back to you with a resolution.

Q235: are there any specific policies regarding complaint handling? A: We aim to resolve all complaints in a timely manner, in accordance with our internal policies and regulatory guidelines.

Q236: what should i know about accessibility under branch and support info? A: Our branches are designed to be accessible to all customers, including those with special needs.

Q237: can you explain how accessibility is handled at alfardan exchange? A: We strive to ensure our branches are wheelchair accessible and our staff are trained to provide assistance to customers who require it.

Loyalty & Promotions

Q66: do you have a loyalty program for frequent customers? A: Yes, we have a loyalty program that offers exclusive benefits and rewards to our regular customers.

Q67: how can i enroll in the loyalty program? A: You can enroll in our loyalty program at any of our branches. Our staff will be happy to assist you with the simple registration process.

Q68: what benefits do loyalty members receive? A: Loyalty members can enjoy a range of benefits, including exclusive offers, discounts, and partnership deals like the MyBook ‘buy one get one free’ offers.

Q69: how do i check my loyalty points balance? A: You can inquire about your loyalty status and available benefits by visiting any of our branches and providing your membership details.

Q70: can i redeem points for services or discounts? A: Our loyalty program is based on exclusive offers and partnerships rather than a point-redemption system. You get access to deals and discounts as a member.

Q108: is there a way to top up my phone outside qatar? A: Yes, through our utility payment services, you can often top up international mobile numbers. Please specify the country and operator for more details.

Q109: can i pay my electricity bill in jordan? A: Yes, we offer utility bill payment services for several countries, including Jordan. You can pay your electricity bills through our branches.

Q110: what loyalty program is currently available in alfardan exchange app? A: Our app integrates the benefits of our loyalty program, giving you access to special promotions and offers directly on your phone.

Q111: what is mybook? A: MyBook is a partner program that provides our loyalty members with thousands of ‘buy one get one free’ offers at restaurants, spas, entertainment venues, and more across Qatar.

Q112: how ean i enroll for loyalty card? A: You can enroll for a loyalty card by visiting any of our branches. The registration is quick and simple.

Q239: what should i know about loyalty program under loyalty & promotions? A: Our loyalty program is designed to reward our valued customers with exclusive benefits, discounts, and special partnership offers.

Q240: can you explain how loyalty program is handled at alfardan exchange? A: Upon enrolling at a branch, you become a member and gain access to our rewards, including the MyBook app, which offers thousands of ‘buy one, get one free’ deals.

Q242: what should i know about avios points under loyalty & promotions? A: We have a partnership with Qatar Airways Privilege Club that allows you to earn Avios when you make transactions at Alfardan Exchange.

Q243: can you explain how avios points is handled at alfardan exchange? A: Simply provide your Privilege Club membership number during your transaction at any of our branches to earn Avios on qualifying services.

Q244: are there any specific policies regarding avios points? A: The earning of Avios is subject to the terms and conditions of the promotion. Not all transactions may be eligible, and a minimum transaction amount may apply.

Q245: what should i know about redemption options under loyalty & promotions? A: Our loyalty program focuses on providing direct benefits and offers, such as MyBook deals, rather than a points redemption system.

Q246: can you explain how redemption options is handled at alfardan exchange? A: As a loyalty member, you can instantly access offers like MyBook by using the provided app and codes. There is no need to accumulate or redeem points.

Q248: what should i know about special offers under loyalty & promotions? A: We regularly run special offers and promotions for our customers, which can include fee discounts, preferential rates, or raffle draws for exciting prizes.

Q249: can you explain how special offers is handled at alfardan exchange? A: You can stay updated on our latest offers by following our social media pages, visiting our website, or opting in for our notifications.

Q250: are there any specific policies regarding special offers? A: Each promotion has its own specific terms, conditions, and validity period, which will be clearly communicated in the promotional materials.

Q251: what should i know about eligibility under loyalty & promotions? A: Our loyalty program is open to all our registered customers. Specific promotions may have additional eligibility criteria.

Q252: can you explain how eligibility is handled at alfardan exchange? A: To join the loyalty program, you just need to be a customer of Alfardan Exchange. For promotions like the Avios partnership, you would also need to be a member of the Qatar Airways Privilege Club.

Q253: are there any specific policies regarding eligibility? A: We reserve the right to determine eligibility for any promotion or loyalty benefit based on the specific terms of the offer.

Limits and Documentation

Q6: what is the maximum amount of foreign currencies that i can buy? A: Let me connect you to our contact center who will help you with this and provide the latest limits.

Q7: what is the maximum amount of foreign currencies that i can sell? A: Let me connect you to our contact center who will help you with this and provide the latest limits.

Q31: what is the maximum amount i can transfer online? A: The maximum transfer amount depends on the country and the agent you use. Would you like to start a transaction to see the specific limits?

Q38: what are the documents required to send money abroad? A: Generally, a valid QID is required. For some transactions or countries, extra documents may be needed. I can provide more details if you tell me the destination country and amount.

Q39: what is the maximum amount that i can send money abroad? do you require additional documents when threshold limit exceeds? A: The maximum limit depends on the country and agent used to send money, would you like me to create a transaction for you?

Q143: what should i know about transfer limits under money transfer services? A: Transfer limits vary depending on the destination country, the payout partner, and regulatory requirements.

Q144: can you explain how transfer limits is handled at alfardan exchange? A: Our system will automatically inform you of the applicable limits when you are creating a transaction through the app or at our branch. For very large transfers, additional documentation may be required.

Q145: are there any specific policies regarding transfer limits? A: Yes, these limits are in place to comply with anti-money laundering regulations and to ensure the security of the transactions. They are subject to change based on regulatory updates.

Cancellations & Modifications

Q752: can i cancel a money transfer after it’s sent? A: You can request to cancel a transfer as long as the funds have not yet been paid out to or collected by the beneficiary. Please contact customer support immediately to request a cancellation.

Q753: how do i cancel a transfer and get a refund? A: To cancel a transfer, please visit a branch or contact our call center with your transaction reference number. If the transfer has not been completed, we will process the cancellation and refund.

Q754: what if i sent money to the wrong person – can i change the recipient? A: If the funds have not been paid out, it may be possible to amend the recipient’s details. Please contact customer support immediately for assistance. Amendment fees may apply.

Q755: “i made a mistake in the transfer, can i fix it?” A: If the transaction has not yet been completed, we may be able to help you correct it. It is crucial to contact us immediately with your transaction details.

Q756: what happens if the receiver name is wrong? A: A misspelled name will likely cause the transfer to be rejected or put on hold. The beneficiary will not be able to collect the funds. Please contact us right away to request an amendment.

Q757: “the beneficiary can’t collect the money, can i get it back?” A: Yes, if the beneficiary is unable to collect the money for any reason, you can request to cancel the transaction and receive a refund.

Q758: “if the money isn’t collected, what happens?” A: If the funds are not collected within a certain period, the transaction may be automatically canceled. You can also proactively cancel it and get your money back. Please contact us for assistance.

Q759: how do i get my money back if the transfer fails? A: If a transfer fails, the funds will be returned. Please visit the branch where you made the transaction or contact customer support to process your refund.

Q760: can i change the payout location after sending money? A: Changing the payout location may be possible for some cash pickup services, provided the money has not been collected. Please contact us immediately to check if this is possible for your transaction.

Q761: what if i want to change the receiving bank after i sent funds? A: Changing the receiving bank after a transaction has been processed is generally not possible. You would likely need to cancel the original transaction and initiate a new one.

Q762: how long does a refund take if i cancel a transfer? A: Refunds for transactions paid in cash at a branch are typically processed immediately upon cancellation. For payments made by card, it may take a few business days depending on your bank’s processing time.

Q763: is there a fee for canceling a transfer? A: A cancellation fee may apply. Our staff will inform you of any applicable charges when you request the cancellation.

Money Transfer (Remittance)

Q29: what are the different ways to send money through alfardan exchange? A: cash pickup, account credit, mobile wallet, and utility payments.

Q30: how do i send money online using western union via alfardan exchange? A: when you are creating a transaction you can select the agent you prefer.

Q32: how long does it take for the recipient to receive the funds? A: To better answer that, could you please tell me which country you are sending to? I can then provide you with the instant services available for that country.

Q33: are there any promotions or discounts on transfer fees? A: we always have many running promotions, would you like me to connect you with our contact centre?

Q34: which are the countries that i can send money to? A: You can send money to over 200 countries and territories through Alfardan Exchange’s services, which country would you like to send to?

Q35: which are the countries that i cannot send money to? A: You can send money to over 200 countries and territories through Alfardan Exchange’s services, which country would you like to send to?

Q36: do you have an app that i can send money abroad? what are the procedures to send money thru your app? A: i can guide you to send money through our application, would you like me to create a transaction for you?

Q41: how can i send money to my friend/ relative/ someone in qatar? is this possible to send money to someone in qatar? A: yes, would you like me to assist you with that?

Q42: how can i send money to my friend/ relative/ someone’s account in qatar? is this possible to send money to someone’s account in qatar? A: yes, would you like me to assist you with that?

Q87: can i send money to my friend in qatar? A: Yes, you can send money to a friend within Qatar through our branches or digital channels.

Q128: what should i know about domestic transfers under money transfer services? A: We offer domestic transfer services allowing you to send money to individuals and accounts within Qatar securely and efficiently.

Q129: can you explain how domestic transfers is handled at alfardan exchange? A: You can initiate a domestic transfer at any of our branches or through our app by providing the recipient’s details, such as their name and bank account or mobile number.

Q130: are there any specific policies regarding domestic transfers? A: Senders must provide a valid QID. Transaction limits and service charges may apply depending on the amount and receiving institution.

Q131: what should i know about international remittances under money transfer services? A: We provide a comprehensive international remittance service, allowing you to send money to over 200 countries through various methods like bank transfers, cash pickups, and mobile wallet credits.

Q132: can you explain how international remittances is handled at alfardan exchange? A: To send money internationally, you can use our app or visit a branch. You’ll need to provide the beneficiary’s full details, the destination country, and the amount. The app will guide you through the process step-by-step.

Q133: are there any specific policies regarding international remittances? A: International remittances are subject to the regulations of both Qatar and the destination country. You will be required to provide a valid ID, and for larger amounts, you may need to provide additional documentation like the source of funds.

Q134: what should i know about transfer timeframes under money transfer services? A: Transfer times vary depending on the destination country, the service chosen (e.g., bank transfer vs. cash pickup), and the receiving bank or agent’s processing times. Many of our services offer instant or near-instant transfers.

Q135: can you explain how transfer timeframes is handled at alfardan exchange? A: When you create a transaction, we provide an estimated delivery time. Instant transfers are often available for cash pickups and mobile wallet credits in many countries. Bank transfers can take anywhere from a few hours to a few business days.

Q136: are there any specific policies regarding transfer timeframes? A: The estimated delivery time is an approximation and can be affected by public holidays, weekends, and processing hours of correspondent banks.

Q137: what should i know about receiving options under money transfer services? A: We offer multiple receiving options for the beneficiary’s convenience, including direct credit to a bank account, cash pickup at an agent location, or credit to a mobile wallet.

Q138: can you explain how receiving options is handled at alfardan exchange? A: When sending money, you can select the preferred payout method. If you choose cash pickup, you will be provided with a list of available agent locations in the destination country for the beneficiary to collect the funds.

Q139: are there any specific policies regarding receiving options? A: The availability of receiving options depends on the destination country and the correspondent partner. The beneficiary may need to present a valid ID and the transaction reference number to collect cash.

Q140: what should i know about charges and fees under money transfer services? A: We have a transparent fee structure for all our services. The transfer fee depends on the amount being sent, the destination country, and the service you choose.

Q141: can you explain how charges and fees is handled at alfardan exchange? A: The total cost, including the transfer fee and the exchange rate, is clearly displayed before you confirm your transaction, ensuring there are no hidden charges.

Q142: are there any specific policies regarding charges and fees? A: Fees are subject to change. Any applicable taxes or charges from the receiving bank or agent are not included in our initial charge and are the responsibility of the beneficiary.

Q146: what should i know about exchange rates under money transfer services? A: We offer competitive exchange rates for money transfers, which are updated regularly based on international market trends to ensure you get excellent value.

Q147: can you explain how exchange rates is handled at alfardan exchange? A: The exchange rate for your transaction is locked in at the time you confirm the transfer. You will see the exact rate and the amount the beneficiary will receive before you pay.

Q148: are there any specific policies regarding exchange rates? A: Exchange rates for remittances are different from the rates for buying or selling foreign currency notes. The rate displayed at the time of the transaction is final for that specific transfer.

Q656: how do i send money through alfardan exchange? A: You can send money easily through the Alfardan Exchange mobile app or by visiting any of our branches. Both methods are fast, secure, and straightforward.

Q658: what’s the process to send money abroad with alfardan? A: The process is simple: 1. Register with us (a one-time process). 2. Provide the beneficiary’s details. 3. Specify the amount to send. 4. Review the rates and fees. 5. Make the payment. Our app guides you through each step.

Q659: “i want to send money, how do i start?” A: You can start by downloading the Alfardan Exchange app or by visiting your nearest branch with your valid QID.

Q660: how does sending money work at alfardan exchange? A: You provide us with the recipient’s details and the amount, and we handle the secure transfer through our global network of correspondent banks and agents to ensure the funds reach your recipient quickly and safely.

Q662: can i send money overseas through your service? A: Yes, our primary service is sending money overseas. We transfer to over 200 countries and territories worldwide.

Q665: can i send money without going to the branch? A: Absolutely. Our mobile app is designed for you to send money from anywhere, 24/7, without needing to visit a branch.

Q666: is it possible to send money online through alfardan exchange? A: Yes, you can send money online using our secure mobile app or our web portal.

Q667: can i transfer money using your mobile app? A: Yes, our mobile app allows you to perform international money transfers quickly and conveniently from your phone.

Q668: can i send money from home or do i need to come in person? A: You can send money from home using our digital channels. A branch visit is only necessary if you prefer to transact in person or for initial registration if you choose not to do it on the app.

Q669: is there an online money transfer option with alfardan? A: Yes, we offer online money transfers through our official mobile app and web portal.

Q670: what documents do i need to send money? A: You will need to present your valid Qatari ID (QID). For certain destinations or large amounts, additional documents may be requested for compliance reasons.

Q671: do i need a qatar id to send money? A: Yes, a valid Qatari ID (QID) is required for all residents to send money.

Q672: is a qid required for money transfer? A: Yes, a valid QID is a mandatory requirement for residents to conduct money transfers.

Q673: can i use my passport instead of qid to send money? A: If you are a resident, a valid QID is required. If you are a visitor, you can use your valid passport with a valid visa to send money.

Q674: do i need the beneficiary’s id details to send money? A: You do not need the beneficiary’s ID details, but you must provide their full legal name exactly as it appears on their official ID, along with other required details like their address or bank account number.

Q675: what information is required for the receiver? A: This depends on the payout method. For a bank transfer, you’ll need their full name, bank name, account number, and sometimes the SWIFT/IBAN code. For cash pickup, you’ll need their full legal name and location.

Q676: what details of the recipient do i need to provide? A: You need to provide the recipient’s full name as it appears on their ID, their address, and depending on the service, their bank account number or phone number.

Q677: do i need the bank account details of the receiver to send money? A: Yes, if you are sending money directly to a bank account (account credit), you will need the beneficiary’s correct bank account details. This is not required for cash pickup services.

Q678: what info do i need if i want to send for cash pickup? A: For a cash pickup, you need the beneficiary’s full name (as per their ID), address, and phone number.

Q679: do i have to fill any forms to send money? A: At the branch, you will sign a digital form on a tablet. On the app, you simply fill in the required fields on the screen to complete the transaction.

Q680: will you create a profile for me when i send money the first time? A: Yes, when you transact for the first time, we will create a customer profile for you using your valid QID, which makes future transactions faster.

Q681: is registration required to send money for the first time? A: Yes, all customers are required to register with us before their first transaction. This can be done at a branch or through our app.

Q682: can i send money for someone else using my id? A: No, regulations require that the person sending the money must be the one whose ID is used for the transaction. You cannot send money on behalf of a third party.

Q683: do i need to show proof of income to send a large amount? A: Yes, for large transactions that exceed a certain threshold, you may be required to provide supporting documents, such as proof of income, as per regulatory guidelines.

Q684: will i be asked about the purpose of the transfer? A: Yes, providing the purpose of the remittance (e.g., family support, salary, savings) is a mandatory regulatory requirement for all transactions.

Q685: why do i have to provide the purpose of the remittance? A: This is a standard compliance procedure required by financial regulations to ensure the legitimacy of transactions and to prevent financial crime.

Q686: what should i put as the source of funds when sending money home? A: You should state the true source of your funds, which is most commonly ‘Salary’ or ‘Savings’ for personal remittances.

Q726: how long does a money transfer usually take? A: Transfer times vary by destination and service. Many cash pickup and mobile wallet services are instant, while bank transfers can take 1-3 business days. The estimated time will be shown during the transaction.

Q727: when will my beneficiary receive the money? A: The delivery time depends on the country and service. For many destinations, we offer an instant credit facility. You will be provided with an estimated delivery time when you make the transfer.

Q728: is it instant or does it take days to transfer money? A: We offer both instant and standard transfer options. The speed depends on the payout method and the destination country’s banking systems.

Q729: can i send money instantly? A: Yes, we have instant transfer services available for many countries, especially for cash pickup and mobile wallet deposits.

Q730: which method is fastest for sending money? A: Cash pickup and mobile wallet transfers are typically the fastest methods, often arriving within minutes.

Q731: will the money reach on the same day? A: For many destinations and services, yes, the money will reach on the same day, often instantly. For some bank transfers, it may take longer depending on the receiving bank’s processing times.

Q732: does it take longer to send to a bank account than cash pickup? A: Generally, yes. Cash pickup is often instant, while a bank transfer needs to be processed by the receiving bank, which can take more time.

Q733: “if i send money today, when will it arrive?” A: To give you an accurate timeframe, please tell me the destination country and whether you are sending to a bank account or for cash pickup.

Q734: how fast is your remittance service? A: Our service is one of the fastest available, with many instant payout options worldwide.

Q735: do you have an instant transfer service? A: Yes, we offer instant transfer services to a large number of countries.

Q736: is there a way to send money immediately? A: Yes, by using our instant transfer services via the app or at a branch, the money can be made available to your beneficiary within minutes.

Q737: does sending money on a weekend take longer? A: Cash pickup and mobile wallet transfers are usually available on weekends. However, transfers to bank accounts may be delayed as they are often processed by banks only on business days.

Q738: are transfers processed on fridays and weekends? A: Our systems process transfers 24/7. However, the final credit for bank transfers depends on the processing hours of the receiving bank, which may be closed on weekends and public holidays.

Q739: will my money transfer go through on holidays? A: Similar to weekends, bank transfers may be delayed by public holidays in the receiving country. Cash pickup services are often available depending on the agent’s operating hours.

Q716: what is the largest sum i can remit in a day? A: Daily remittance limits can vary based on the destination country and regulations. For specific details on high-amount transfers, please contact our customer service or visit a branch.

Q717: do you have a limit per day or per month for remittances? A: Yes, there are transaction limits which can be per transaction, per day, or per month, in compliance with regulatory guidelines. These limits depend on the destination country.

Q718: what’s the minimum amount i can send? A: There is generally no minimum amount for sending money, but it is best to send a reasonable amount as the transfer fee might be high relative to a very small transaction.

Q719: “can i send just 50 qar overseas, or is there a minimum?” A: Yes, you can send 50 QAR. Please note that the transfer fee will be applied, so you may want to consider this when sending smaller amounts.

Q720: “if i need to send a very large amount, is it possible?” A: Yes, it is possible. For large amounts, you may be required to provide supporting documents to verify the source of funds, in line with regulatory requirements.

Q721: will i need special approval to send a big amount? A: Yes, large transfers that exceed certain thresholds require compliance checks and may require you to provide supporting documentation. This is a standard security procedure.

Q722: do different countries have different sending limits? A: Yes, sending limits are often specific to each destination country based on its own financial regulations.

Q723: “if i already sent money this week, can i send again?” A: Yes, you can send money as many times as you need, provided you stay within the applicable daily or monthly transaction limits for your destination country.

Q724: are there limits for online transfers versus branch transfers? A: Yes, for security reasons, online transfers via the app may have different (often lower) transaction limits compared to transfers done in person at a branch.

Q725: why is there a limit on online transfers? A: Transaction limits on digital platforms are a crucial security measure to protect your account and funds from potential fraud.

Q740: why is my transfer taking so long? A: Delays can occasionally happen due to public holidays, weekends in the receiving country, different time zones, or additional compliance checks. Please provide your reference number so I can check the status for you.

Q741: how can i track my transfer status? A: You can track your transfer status easily in the ‘Transaction History’ section of our mobile app. Alternatively, you can contact our customer service with your reference number.

Q742: do you provide a tracking number for the transfer? A: Yes, every transaction comes with a unique reference number that you can use to track its status.

Q743: where do i find the reference number for my transfer? A: The reference number is provided on the receipt you receive after the transaction. You can also find it in your transaction history in the mobile app.

Q744: how do i use the reference number to check if money is received? A: You can use the reference number to check the status in our app’s tracking feature or by providing it to our customer service team. For cash pickups, the beneficiary will also need this number.

Q745: can i track my transfer online? A: Yes, our mobile app has a dedicated section for you to track the real-time status of your transfers.

Q746: do you have a tracking feature in the app or website? A: Yes, our mobile app includes a feature to track your transactions.

Q747: how will i know when the money is collected? A: For many services, you will receive a notification via SMS or through the app once the beneficiary has collected the cash or the funds have been credited to their account.

Q748: do you notify me when the money is received by the recipient? A: Yes, we provide notifications for successful transactions. You can also track the status in real-time using our app.

Q749: is there a way to confirm the receiver picked up the cash? A: Yes, the transaction status in the app will update to ‘Paid’ or ‘Collected’ once the beneficiary receives the funds.

Q750: what is an mtcn number? A: An MTCN (Money Transfer Control Number) is a unique tracking number provided for Western Union transactions that allows both the sender and receiver to track the status of the transfer.

Q751: where can i use the mtcn to track a transfer? A: You can use the MTCN on the Western Union website’s tracking portal or provide it to our staff to check the status of a Western Union transfer.

Q764: can i send money via western union at alfardan exchange? A: Yes, as a principal agent for Western Union in Qatar, you can send and receive money through the Western Union network at all our branches.

Q765: do you offer western union services? A: Yes, we offer Western Union money transfer services.

Q766: how do i send money through western union with alfardan? A: You can visit any of our branches and ask for the Western Union service. Our staff will guide you through the simple process.

Q767: is western union available on your mobile app? A: Yes, you can select Western Union as a payout partner for your transfer directly within the Alfardan Exchange mobile app.

Q768: are western union transfers instant? A: Yes, one of the main benefits of Western Union is the “Money in Minutes” service, which allows your beneficiary to collect cash almost instantly at any agent location worldwide.

Q769: what is the fee for western union at alfardan? A: The fee for a Western Union transfer depends on the destination country and the amount being sent. The exact fee will be calculated for you at the time of the transaction.

Q770: is western union different from your regular remittance service? A: Yes, Western Union is a specific global money transfer operator that we partner with, known for its extensive cash pickup network. Our regular service includes direct-to-bank transfers and other partners.

Q771: how do i track a western union transfer? A: You can track a Western Union transfer using the MTCN (Money Transfer Control Number) provided on your receipt, either on the Western Union website or by contacting our customer service.

Q772: do i get an mtcn when i send via alfardan? A: Yes, if you choose the Western Union service, you will receive a unique MTCN on your receipt to track the transaction.

Q773: can i receive western union at alfardan branches? A: Yes, you can receive money sent via Western Union from anywhere in the world at any Alfardan Exchange branch in Qatar.

Q774: do you have moneygram service? A: We are a principal agent for Western Union. For other services like MoneyGram, please check with the respective provider for their agents in Qatar.

Q775: which money transfer companies do you work with? A: We work with a large network of correspondent banks and trusted partners worldwide, including being a principal agent for Western Union, to provide you with a wide range of transfer options.

Foreign Currency Exchange

Q1: what currencies can i exchange at alfardan exchange? A: At Alfardan Exchange, you can exchange a wide range of currencies,which currency you like to exchange?

Q2: can i buy foreign currencies? A: Yes , you can buy a wide range of currencies,which currency you like to buy?.

Q3: can i sell foreign currencies ? A: Yes , you can sell a wide range of currencies,which currency you like to sell?.

Q10: is there a way to sell my foreign currencies and load it into my card? A: Yes you can sell your foreign currencies in our braches, then load these currencies into your Alfardan Tranvel Card.

Q13: are there any fees for currency exchange? A: no fees for any currencies except for USD, USD buying fees ARE 3 QAR.

Q14: can i reserve foreign currency in advance? A: no.

Q15: do you offer better rates for large transactions? A: yes depending on the transaction amount and currency.

Q20: can i convert a foreing currency to another foreign currency? A: you can sell your FC through our branches and buy any other FC though the branches or the app.

Q21: if i wanted to sell a foreign curreny and buy another foreign currency, what are the process or procedures? A: you can sell your FC through our branches and buy any other FC though the branches or the app.

Q22: can you credit my local account with the foreign currencies that i sold to you? A: yes, you can visit one of our branches and provide the staff with your local bank account number.

Q23: can you credit my international account with the foreign currencies that i sold? A: no.

Q24: can you deliver foreign currencies to my home or office? A: yes, we provide secure delivery through our app.

Q149: what should i know about available currencies under foreign currency exchange? A: Alfardan Exchange handles a wide variety of currencies for exchange. Please let me know which specific currency you are interested in.

Q150: can you explain how available currencies is handled at alfardan exchange? A: We offer a broad selection of major and exotic currencies for buying and selling at competitive rates. You can check the availability and rates for a specific currency through our app or by visiting a branch.

Q151: are there any specific policies regarding available currencies? A: All transactions are subject to currency availability and prevailing exchange rates. For certain currencies or large amounts, specific regulations may apply.

Q152: what should i know about best rates under foreign currency exchange? A: We strive to offer competitive exchange rates on all currencies, updated regularly based on international market movements.

Q153: can you explain how best rates is handled at alfardan exchange? A: Our rates are dynamically updated to reflect market conditions, ensuring you get a competitive price. For large transactions, we may be able to offer preferential rates.

Q154: are there any specific policies regarding best rates? A: Exchange rates are subject to change without prior notice due to market fluctuations. The rate is fixed only at the time of the transaction.

Q158: what should i know about rate alerts under foreign currency exchange? A: You can set up rate alerts through our digital platforms to be notified when your desired currency reaches a specific exchange rate.

Q159: can you explain how rate alerts is handled at alfardan exchange? A: Simply choose your desired currency pair, set your target rate, and we will notify you via the app or email once the market reaches that rate.

Q160: are there any specific policies regarding rate alerts? A: Rate alerts are an informational service and do not constitute a guaranteed transaction at that rate. Rates must be confirmed at the time of booking a transaction.

Q161: what should i know about rate locking options under foreign currency exchange? A: We offer the ability to lock in an exchange rate for a specific period, protecting you from market fluctuations for your upcoming transactions.

Q162: can you explain how rate locking options is handled at alfardan exchange? A: When you book a transaction through our app for a future date or time, the exchange rate is confirmed and locked for that specific transaction.

Q163: are there any specific policies regarding rate locking options? A: Rate locking is available for specific services and currencies. The terms and duration of the rate lock will be provided at the time of the transaction.

Fees & Charges

Q687: how much is the service charge for a transfer? A: Service charges vary based on the destination country, the amount sent, and the transfer service selected. The exact fee will be clearly displayed for you before you confirm the transaction.

Q688: what are the fees for sending money? A: The fees depend on where you are sending money, how much you are sending, and the payout method. Our app and branch staff will provide you with a full breakdown of the charges before you pay.

Q689: do you charge commission for remittance? A: We do not charge a commission. Our pricing is based on a transparent service fee and the foreign exchange rate.

Q690: is there a fixed fee or does it depend on the amount? A: The fee can vary. It often depends on the amount being sent and the destination country. The exact fee structure will be shown to you during the transaction.

Q691: how are the transfer charges calculated? A: Transfer charges are calculated based on a combination of factors, including our service fee for the specific country and service, and sometimes a percentage based on the principal amount.

Q692: do different countries have different transfer fees? A: Yes, transfer fees vary from one country to another.

Q693: is it cheaper to send money through the app or the branch? A: We often have special promotions and offers for transactions made through our mobile app. Please check the app for the latest deals.

Q694: do you have any discounts on transfer fees? A: Yes, we frequently have promotions and special offers. Please check the ‘Promotions’ section in our app or on our website for the latest discounts.

Q695: are there any hidden charges when sending money? A: No, we believe in full transparency. All our charges are shown to you upfront before you complete the transaction.

Q696: do i pay in qar or foreign currency for the transfer? A: All transactions initiated in Qatar must be paid for in Qatari Riyals (QAR).

Q697: do i pay the fee in qatari riyals? A: Yes, all fees and the principal amount for transactions made in Qatar are paid in Qatari Riyals.

Q698: will the receiver pay any fee on their side? A: In most cases, the receiver does not pay any fees. However, some correspondent banks may deduct a charge for crediting an account, which is beyond our control. We will advise you if such a charge is likely.

Q699: does the beneficiary get the full amount or are charges deducted? A: We send the full amount as shown on your receipt. In rare cases, the beneficiary’s bank may apply a receiving fee. For cash pickup, the beneficiary always receives the full expected amount.

Compliance and KYC

Q8: what documents are required to buy foreign currencies? A: You will need valid QID or Passport with valid VISA through branches; since you are already registered, I can create transaction for you.

Q9: what documents are required to sell foreign currencies? A: You will need valid QID or Passport with valid VISA; you can visit one our branch for performing transaction.

Q19: what are the procedures to register a customer to avail services at alfardan exchange? A: you need a valid QID, would you like to guide you through the registration process?

Q113: what is the grace period once my id is expired for conducting transactions? A: As per regulations, we require a valid, unexpired ID for all transactions. There is no grace period for an expired ID.

Q114: how do i know that my personal information are protected? A: We adhere to strict data protection and privacy policies to ensure that your personal information is kept secure and confidential at all times.

Q115: do you have data privacy policy? A: Yes, we have a comprehensive data privacy policy that outlines how we collect, use, and protect your personal data in compliance with Qatar’s regulations.

Q116: what are the terms and condition for availing cross border remittances? A: Terms and conditions include providing valid identification, accurate beneficiary details, and complying with all applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.

Q117: what are the terms and condition for availing foreign currencies? A: To exchange foreign currencies, you must provide a valid ID. All transactions are subject to prevailing exchange rates and currency availability.

Q118: what are the terms and condition for availing gold bars and coins? A: You must present a valid ID for gold purchases. All sales are final, and prices are based on live international market rates at the time of purchase.

Q119: what are your refund policies? A: Refund policies vary by service. For remittances, a transfer can only be canceled and refunded if the funds have not yet been paid out to the beneficiary. For foreign currency and gold, sales are generally considered final.

Q120: do you offer loan to send money? A: No, we do not offer loans or credit facilities for any of our services.

Q121: are you connected with any bnpl providers to offer any of your services? A: No, we are not connected with any Buy Now, Pay Later (BNPL) providers at this time.

Q254: what should i know about kyc requirements under compliance and kyc? A: KYC (Know Your Customer) is a mandatory regulatory requirement. We are required to verify the identity of all our customers by collecting official documents like your Qatari ID (QID).

Q255: can you explain how kyc requirements is handled at alfardan exchange? A: For first-time customers, we create a profile by capturing your details from your valid QID. For existing customers, we ensure your information is always up-to-date as per regulations.

Q256: are there any specific policies regarding kyc requirements? A: All customers must have a valid and unexpired QID or passport with a valid visa to use our services. We are required to maintain updated records for all our customers.

Q257: what should i know about acceptable documents under compliance and kyc? A: The primary acceptable document for residents is a valid Qatari ID (QID). For tourists and visitors, a valid passport with a valid entry visa is required.

Q258: can you explain how acceptable documents is handled at alfardan exchange? A: Our staff will verify your original document at the counter, or you will be prompted to scan it through our app during registration. We do not accept photocopies or digital images as a substitute for the original document.

Q259: are there any specific policies regarding acceptable documents? A: The document must be original and not expired. We are obligated by law to refuse service if a valid document cannot be presented.

Q260: what should i know about customer privacy under compliance and kyc? A: We are committed to protecting your privacy. Your personal information and transaction data are handled with the utmost confidentiality and stored securely in compliance with data protection laws.

Q261: can you explain how customer privacy is handled at alfardan exchange? A: We use advanced security measures to safeguard your data. Your information is only used for processing transactions and for compliance purposes as required by law. It is not shared with third parties for marketing purposes.

Q262: are there any specific policies regarding customer privacy? A: We have a strict privacy policy in place. Access to customer data is restricted to authorized personnel only for legitimate business and regulatory purposes.

Q263: what should i know about transaction monitoring under compliance and kyc? A: As a regulated financial institution, we are required to monitor transactions for any unusual or suspicious activity to prevent financial crime.

Q264: can you explain how transaction monitoring is handled at alfardan exchange? A: Our systems automatically flag transactions that fall outside of normal patterns. In some cases, we may need to contact you to request additional information or documentation regarding a transaction.

Q265: are there any specific policies regarding transaction monitoring? A: This is a standard and mandatory practice for all financial institutions to comply with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations.

Q266: what should i know about regulatory adherence under compliance and kyc? A: Alfardan Exchange operates in strict adherence to the regulations set forth by the Qatar Central Bank and other relevant national and international authorities.

Q267: can you explain how regulatory adherence is handled at alfardan exchange? A: Our policies and procedures, including KYC, transaction monitoring, and reporting, are designed to be fully compliant with all applicable laws to ensure a secure and lawful service.

Q257: what should i know about acceptable documents under compliance and kyc? A: The primary acceptable document for residents is a valid Qatari ID (QID). For tourists and visitors, a valid passport with a valid entry visa is required.

Q258: can you explain how acceptable documents is handled at alfardan exchange? A: Our staff will verify your original document at the counter, or you will be prompted to scan it through our app during registration. We do not accept photocopies or digital images as a substitute for the original document.

Q259: are there any specific policies regarding acceptable documents? A: The document must be original and not expired. We are obligated by law to refuse service if a valid document cannot be presented.

Q260: what should i know about customer privacy under compliance and kyc? A: We are committed to protecting your privacy. Your personal information and transaction data are handled with the utmost confidentiality and stored securely in compliance with data protection laws.

Q261: can you explain how customer privacy is handled at alfardan exchange? A: We use advanced security measures to safeguard your data. Your information is only used for processing transactions and for compliance purposes as required by law. It is not shared with third parties for marketing purposes.

Q262: are there any specific policies regarding customer privacy? A: We have a strict privacy policy in place. Access to customer data is restricted to authorized personnel only for legitimate business and regulatory purposes.

Q263: what should i know about transaction monitoring under compliance and kyc? A: As a regulated financial institution, we are required to monitor transactions for any unusual or suspicious activity to prevent financial crime.

Q264: can you explain how transaction monitoring is handled at alfardan exchange? A: Our systems automatically flag transactions that fall outside of normal patterns. In some cases, we may need to contact you to request additional information or documentation regarding a transaction.

Q265: are there any specific policies regarding transaction monitoring? A: This is a standard and mandatory practice for all financial institutions to comply with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations.

Q266: what should i know about regulatory adherence under compliance and kyc? A: Alfardan Exchange operates in strict adherence to the regulations set forth by the Qatar Central Bank and other relevant national and international authorities.

Q267: can you explain how regulatory adherence is handled at alfardan exchange? A: Our policies and procedures, including KYC, transaction monitoring, and reporting, are designed to be fully compliant with all applicable laws to ensure a secure and lawful service.

Q268: are there any specific policies regarding regulatory adherence? A: Our commitment to regulatory adherence is absolute. We continuously update our processes to align with the latest local and international compliance standards.

Alfardan Exchange Travel Card

Q11: can i buy your multi currency card. i am a visitor to qatar. A: No.

Q61: what is the alfardan exchange travel card? A: It is a prepaid, multi-currency card that allows you to load multiple foreign currencies to use for payments and ATM withdrawals when you travel abroad, locking in the exchange rate at the time of loading.

Q62: how do i apply for a travel card? A: You can apply for a Travel Card through our mobile app or by visiting any of our branches with your valid QID.

Q63: can i load multiple currencies onto the travel card? A: Yes, the card is designed to hold multiple currencies simultaneously, making it convenient for multi-destination travel.

Q64: what are the fees associated with the travel card? A: There is an issuance fee for the card. Other fees may apply for ATM withdrawals or inactivity. Please ask for the schedule of charges when you apply.

Q65: is the travel card accepted internationally? A: Yes, it is a Mastercard-powered card and is accepted at millions of merchants and ATMs worldwide wherever Mastercard is accepted.

Q179: what should i know about card issuance under travel cards? A: Our travel cards are issued instantly at our branches upon successful application and KYC verification. You can also apply through the app and have it delivered.

Q180: can you explain how card issuance is handled at alfardan exchange? A: To get a card, you need to be a resident of Qatar with a valid QID. Simply visit a branch, fill out the application, load your desired currencies, and you will receive your card immediately.

Q181: are there any specific policies regarding card issuance? A: The card is available exclusively to Qatar residents with a valid QID. The primary cardholder must be at least 18 years old.

Q182: what should i know about accepted currencies under travel cards? A: The Alfardan Exchange Travel Card supports loading of multiple major international currencies.

Q183: can you explain how accepted currencies is handled at alfardan exchange? A: You can load currencies like US Dollar (USD), Euro (EUR), Great British Pound (GBP), Swiss Franc (CHF), Canadian Dollar (CAD), and Australian Dollar (AUD) onto the card.

Q185: what should i know about reload options under travel cards? A: You can easily reload your travel card at any Alfardan Exchange branch or through our mobile app at any time.

Q186: can you explain how reload options is handled at alfardan exchange? A: For reloading, simply present your card at a branch or select the top-up option in the app. You can load any of the supported currencies, and the funds will be available on your card almost instantly.

Q188: what should i know about usage limits under travel cards? A: The travel card has daily limits for ATM withdrawals and point-of-sale transactions for security purposes.

Q189: can you explain how usage limits is handled at alfardan exchange? A: These limits are set per currency and are detailed in the terms and conditions provided with your card. They are designed to protect your funds in case the card is lost or stolen.

Q190: are there any specific policies regarding usage limits? A: The usage limits cannot be changed by the cardholder. For very large purchases, it’s advisable to check your available limit beforehand.

Q191: what should i know about card replacement under travel cards? A: If your card is lost or stolen, you can request a replacement card by contacting our customer service immediately.

Q192: can you explain how card replacement is handled at alfardan exchange? A: Once you report your card as lost or stolen, we will block it to prevent misuse. You can then visit a branch to have a new card issued. A replacement fee may apply.

Q193: are there any specific policies regarding card replacement? A: It is your responsibility to report a lost or stolen card immediately. We are not liable for any unauthorized transactions that occur before the card is reported and blocked.

Q1035: what is the alfardan travel card? A: The Alfardan Exchange Travel Card is a prepaid, multi-currency Mastercard that allows you to load up to six foreign currencies, lock in exchange rates, and use it for payments and ATM withdrawals worldwide.

Q1036: is the travel card a prepaid card? A: Yes, it is a prepaid card. You load funds onto it before you travel, giving you a secure and convenient way to manage your spending abroad.

Q1037: how can i get an alfardan travel card? A: You can apply for a Travel Card instantly at any Alfardan Exchange branch or through our mobile app for home delivery.

Q1038: where do i sign up for the travel card? A: You can sign up at any of our branches across Qatar or directly through the Alfardan Exchange mobile app.

Q1039: do i have to go to a branch to get the travel card? A: No, you can apply for the card on our mobile app and have it delivered to you. Alternatively, you can visit a branch for instant issuance.

Q1040: what are the requirements to get a travel card? A: To be eligible for a Travel Card, you must be a resident of Qatar and provide a valid Qatari ID (QID).

Q1041: do i need a bank account to have the travel card? A: No, a bank account is not required to get or use the Alfardan Exchange Travel Card.

Q1042: what documents do i need to apply for the travel card? A: You only need your valid Qatari ID (QID) to apply.

Q1043: how long does it take to issue the travel card? A: The card is issued instantly when you apply at any of our branches.

Q1044: will i get the travel card immediately or is there a wait time? A: You will receive your Travel Card immediately upon successful application at a branch.

Q1045: is the travel card free or is there an issuance fee? A: There is a one-time issuance fee for the Travel Card. Please ask our staff for the current fee.

Q1046: how much is the fee for the travel card? A: For the most current issuance and service fee information, please refer to the schedule of charges available at our branches.

Q1047: is there a minimum amount i must load initially? A: Yes, there is a minimum initial load requirement when you first get the card. Our staff can provide you with the specific amount.

Q1048: what is the minimum load amount for the travel card? A: The minimum load and reload amounts are set to ensure the card is practical for your travel needs. Please inquire at a branch for the current minimums.

Q1049: what’s the maximum balance allowed on the travel card? A: The card has a maximum balance limit for your security. You can find the specific limit in the terms and conditions or by asking our staff.

Q1050: how many currencies can the travel card hold? A: The Alfardan Exchange Travel Card can hold up to six different currencies at the same time.

Q1051: which currencies are supported on the travel card? A: The card supports US Dollar (USD), Euro (EUR), Great British Pound (GBP), Swiss Franc (CHF), Canadian Dollar (CAD), and Australian Dollar (AUD).

Q1052: can i load qatari riyal onto the travel card? A: The card is designed to hold foreign currencies for international travel. You use Qatari Riyals to load these foreign currencies onto the card.

Q1053: “does the card support usd, eur, gbp and other currencies?” A: Yes, it supports USD, EUR, and GBP, as well as Swiss Franc (CHF), Canadian Dollar (CAD), and Australian Dollar (AUD).

Q1054: can i have all 6 currencies loaded at the same time? A: Yes, you can load funds into all six currency wallets simultaneously.

Q1055: can i add a currency like aed or inr to the travel card? A: Currently, the card only supports USD, EUR, GBP, CHF, CAD, and AUD.

Gold and Bullion

Q56: what types of gold products do you offer? A: We offer a variety of high-quality gold bars and coins in different weights and purities from renowned international brands.

Q57: are your gold bars and coins certified? A: Yes, all our gold products are certified for their weight and purity, ensuring you are purchasing authentic, investment-grade bullion.

Q58: can i purchase gold online or only in branches? A: You can purchase gold both online through our mobile app for delivery or at any of our branches.

Q59: do you offer buy-back services for gold? A: Yes, we offer buy-back services for gold purchased from Alfardan Exchange, subject to our terms and conditions.

Q60: are there any storage options available for purchased gold? A: We do not offer storage facilities. Customers are responsible for the safekeeping of their purchased gold.

Q90: can you provide what type of gold bars and coins now available ? A: We have a wide range of gold bars and coins available, from 1 gram to 1 kilogram, including popular brands like PAMP and The Royal Mint. Is there a specific product you are interested in?

Q93: what financial advise you can provide in buying gold bars? A: We cannot provide financial advice, but we can give you factual information about our gold products. Gold is often considered a store of value and a hedge against inflation.

Q94: how did gold performed for the last 2 years? A: We can provide you with the current market prices for gold. For historical performance data, it is best to consult financial news sources or market analysis platforms.

Q95: do you think it is good time to buy gold? A: The decision to buy gold depends on your individual financial goals and risk tolerance. We recommend you research the market or consult a financial advisor.

Q96: can you compare the gold price of alfardan exchange with others in the market? A: We are committed to offering competitive pricing on all our gold products, based on live international market rates.

Q97: can you compare the gold pricing with international market or lbma? A: Our gold pricing is benchmarked against international market rates, including the London Bullion Market Association (LBMA) prices, to ensure they are competitive.

Q164: what should i know about gold bar availability under gold and bullion? A: We offer a wide selection of gold bars in various weights, from 1 gram up to 1 kilogram, from internationally recognized brands like PAMP Suisse.

Q167: what should i know about pricing under gold and bullion? A: Our gold prices are based on live international market rates and are updated regularly to ensure competitiveness. The final price is confirmed at the time of purchase.

Q170: what should i know about brands like pamp under gold and bullion? A: We are an authorized distributor of PAMP (Produits Artistiques Métaux Précieux) gold bars, which are renowned worldwide for their high quality, purity, and distinctive Lady Fortuna design.

Q171: can you explain how brands like pamp is handled at alfardan exchange? A: As official distributors, we source PAMP products directly, ensuring their authenticity and quality. Each bar comes in a sealed, certified package with a unique serial number.

Q173: what should i know about buyback options under gold and bullion? A: Alfardan Exchange offers a buyback service for gold that was originally purchased from us, subject to verification and prevailing market rates.

Q174: can you explain how buyback options is handled at alfardan exchange? A: To sell gold back to us, you can visit a designated branch with the gold product in its original, untampered packaging and the original purchase receipt. The buyback price will be based on the live market rate.

Q175: are there any specific policies regarding buyback options? A: We reserve the right to refuse a buyback if the product’s packaging is tampered with or if the authenticity cannot be verified. The buyback service is applicable only to products sold by Alfardan Exchange.

Q176: what should i know about purity standards under gold and bullion? A: We exclusively deal in investment-grade gold of the highest purity, typically 999.9 (24 karat) for bars and as specified for coins (e.g., 22k or 24k).

Q177: can you explain how purity standards is handled at alfardan exchange? A: All our gold products are sourced from LBMA-accredited refineries and mints. Each item is certified and often comes in a tamper-proof package that details its weight and purity.

Q178: are there any specific policies regarding purity standards? A: We guarantee the purity of all our new gold products. The purity standard is clearly marked on each item and its accompanying certificate or packaging.

Q978: are gold prices the same at all branches? A: Yes, the gold prices are the same across Alfardan exchange Branches and Digital App.

Q979: do your gold prices change daily? A: Yes, gold prices are dependant on international gold price and are updated regularly throughout the day.

Q980: are your gold prices based on the international market? A: Yes, gold prices are dependant on international gold price.

Q982: is there a price list for your gold products? A: Yes, you can check the gold products in our menu; would you like me to navigate to the price list?

Q983: do i have to call to get the latest gold prices? A: No, you do not have to. Would you like me to show the latest gold prices?

Q984: do the gold prices include any fees or making charges? A: Yes, gold price include many factors including the premium over the spot price.

Q985: is there any commission on top of the gold price? A: No, there is no commission but there is a delivery fee if purchased through the app.

Q1005: do you offer wholesale prices for gold? A: Alfardan Exchange offers the best rate; what product you are interested in?

Q1010: at what price do you buy back gold? A: We buy the gold at prevailing buying rate.

Q1030: gold price today? A: Gold price depends on the product, weight and karats. Please tell me which product you are interested in?

Q1031: you have pamp bars? A: Yes, we are an authorized distributor for PAMP gold bars. Are you looking for a specific weight?

Q1055: have pamp bars? A: Yes, we stock a wide range of PAMP gold bars.

Q587: can i buy britannia gold coin 24 k 1 oz at the branch? A: Yes, Britannia gold coins are available at our branches, subject to stock availability.

Q592: can i buy britannia gold coin 24 k 1/2 oz 15.55 g at the branch? A: Yes, the 1/2 oz Britannia gold coin is available for purchase at our branches, subject to stock availability.

Q597: can i buy britannia gold coin 24 k 1/4 oz 7.77 g at the branch? A: Yes, the 1/4 oz Britannia gold coin is available for purchase at our branches, subject to stock availability.

Q602: can i buy britannia gold coin 24 k oz 3.11 g at the branch? A: Yes, the 3.11g Britannia gold coin is available for purchase at our branches, subject to stock availability.

Q607: can i buy sovereign gold coin 22 k 08 g at the branch? A: Yes, the Sovereign gold coin is available for purchase at our branches, subject to stock availability.

Q611: what is alfardan exchange’s real-time payee verification service? A: It is an advanced security feature that allows for instant validation of the beneficiary’s account details before an international transfer is executed, minimizing the risk of errors and fraud.

Q612: how does the ipid validate system enhance transaction security? A: The iPiD validate system confirms that the beneficiary’s name matches the account number in real-time, preventing payments to incorrect accounts and enhancing the security and accuracy of your transfers.

Q613: is alfardan exchange the first in qatar to offer instant beneficiary validation? A: Yes, we are proud to be the first exchange house in Qatar to introduce this innovative real-time beneficiary validation service for our customers.

Q614: how does real-time payee verification help prevent fraud? A: By confirming the recipient’s details are correct before the money is sent, it significantly reduces the chances of fraudulent transactions and protects you from sending funds to the wrong person.

Q615: can i use this service for all international money transfers? A: This service is being rolled out for various countries and corridors. When you create a transaction, the system will automatically attempt to validate the payee if the service is available for that destination.

Q616: how many branches does alfardan exchange currently have in qatar? A: Alfardan Exchange has a wide and growing network of branches across Qatar to serve you better. For an updated list, please use the branch locator on our app or website.

Q617: where is the newly opened branch in city center mall located? A: Our new branch in City Center Mall is conveniently located on the <<Floor Number>> to serve shoppers and visitors.

Q618: what services are available at the city center mall branch? A: Our City Center Mall branch offers a full range of services, including currency exchange, international remittance, gold purchase, and travel card services.

Q619: what are the operating hours of the wathnan mall branch? A: The Wathnan Mall branch operates during mall hours. For specific timings, especially during holidays, please check our branch locator.

Q620: are there any upcoming branch openings planned? A: We are continuously expanding our network to enhance convenience for our customers. Please follow our official announcements for news on upcoming branch openings.

Q621: what is the comprehensive digital experience introduced by alfardan exchange? A: We have introduced a paperless, digital-first experience in our branches where customers can sign for transactions on a digital tablet and receive receipts instantly via WhatsApp or email.

Q622: how does the digital transformation initiative contribute to environmental sustainability? A: By eliminating paper receipts and forms, our digital initiative significantly reduces paper consumption, contributing to environmental conservation and reducing our carbon footprint.

Q623: can i receive transaction receipts via whatsapp or email? A: Yes, you can choose to receive your transaction receipts instantly and securely via your registered WhatsApp number or email address.

Q624: what are the benefits of using digital signatures at alfardan exchange branches? A: Digital signatures make the transaction process faster, more secure, and more convenient. It also provides you with an easily accessible digital record of your transactions.

Q625: how does the new system reduce paper usage and carbon emissions? A: By digitizing the receipt and signature process, we eliminate the need for printing thousands of paper slips daily, which saves paper and reduces the energy consumption associated with printing.

Q626: what is the nature of the partnership between alfardan exchange and tess payments? A: Our partnership with Tess Payments focuses on leveraging their advanced fintech solutions to enhance our cross-border payment services, making them faster and more efficient.

Q627: how will the collaboration with terrapay enhance cross-border remittance solutions? A: Collaborating with TerraPay expands our global network, allowing us to offer more payout options and reach more countries, further improving the speed and convenience of our remittance services.

Q628: what innovative financial solutions are being introduced through these partnerships? A: Through these fintech partnerships, we are introducing solutions like real-time beneficiary validation and expanding our mobile wallet transfer capabilities to offer a seamless digital remittance experience.

Q629: how do these collaborations align with qatar’s vision for digital innovation? A: Our partnerships with leading fintech companies like Tess and TerraPay are in direct alignment with Qatar’s vision to become a leader in digital innovation and a hub for advanced financial technology.

Q630: what benefits do customers gain from alfardan exchange’s fintech partnerships? A: Customers benefit from enhanced security, faster transfer speeds, a wider range of services, and a more convenient and seamless digital experience for all their financial transactions.

Q636: why is gold considered a safe investment according to alfardan exchange? A: Gold has historically been considered a reliable store of value, often used by investors as a hedge against inflation and economic uncertainty.

Q637: what types of gold bars and coins are available for purchase? A: We offer a wide range of gold bars in various weights (from 1 gram to 1 kg) and popular investment coins like the Britannia and Sovereign.

Q638: how can i buy gold from alfardan exchange? A: You can buy gold easily at any of our branches or through our mobile app for secure home delivery.

Q640: what storage options are recommended for gold investments? A: While we do not provide storage, we recommend investors use secure options such as a personal safe or a safety deposit box at a bank for their gold bullion.

Q641: when was alfardan exchange established? A: Alfardan Exchange was established in 1971.

Q642: who founded alfardan exchange? A: Alfardan Exchange was founded by Mr. Hussain Alfardan as an extension of his family’s long-standing reputation in the pearl and jewelry trade.

Q643: what inspired the creation of alfardan exchange? A: The company was created to meet the growing financial needs of a developing Qatar, built on the Alfardan family’s core values of trust, reliability, and personal service.

Q644: how has alfardan exchange evolved since its inception? A: From a single branch focused on currency exchange, we have grown into a leading financial institution with a wide network across Qatar, offering a full suite of services including remittance, gold, and digital solutions.

Q645: what was the initial focus of alfardan exchange when it started? A: The initial focus was on providing reliable currency exchange services, leveraging the family’s expertise in trading high-value commodities.

Q646: in which year did alfardan exchange begin foreign exchange operations? A: Alfardan Exchange began its foreign exchange operations when it was established in 1971.

Q647: how has alfardan exchange contributed to qatar’s financial sector over the years? A: For over 50 years, we have been a cornerstone of Qatar’s financial sector by providing secure and reliable services, fostering innovation, and supporting the financial needs of residents and businesses.

Q648: what are some major milestones in the history of alfardan exchange? A: Major milestones include being one of the first exchange houses in Qatar, expanding our branch network nationwide, launching our digital app, and pioneering services like real-time beneficiary validation.

Q649: how did alfardan exchange expand its services over time? A: We expanded from currency exchange to include international remittance, gold and bullion sales, corporate services, and innovative digital products like our mobile app and travel card.

Q650: how many branches did alfardan exchange have in its early years? A: In its early years, Alfardan Exchange started with its main branch and gradually expanded its network as the country grew.

Q651: what makes alfardan exchange one of the oldest exchange houses in qatar? A: Having been established in 1971, our long and continuous history of service makes us one of the pioneering and most trusted exchange houses in Qatar.

Q652: how has alfardan exchange adapted to digital transformation over the years? A: We have embraced digital transformation by launching a full-service mobile app, a web portal, and implementing a paperless, digital experience in our branches to meet modern customer expectations.

Q653: how has the company’s mission changed over time? A: While our core mission of providing trusted and reliable financial services remains, it has evolved to include a strong focus on digital innovation and enhancing customer convenience through technology.

Q654: what are some notable recognitions or awards in alfardan exchange’s history? A: Throughout our history, we have received numerous awards and recognitions for our excellence in the financial sector, including accolades from Forbes Middle East and the Arab Banking Awards.

Q655: how has the leadership of alfardan exchange influenced its growth? A: The visionary leadership, guided by the principles of trust and service excellence, has been the driving force behind our sustained growth, innovation, and unwavering reputation in the market.

Q657: how can i send money to my home country using alfardan exchange? A: You can send money to your home country easily and securely through our mobile app or by visiting any of our branches across Qatar.

Q661: is it easy to send money with your exchange? how? A: Yes, it is very easy. You can use our user-friendly mobile app to send money in a few simple steps, or visit our branches where our friendly staff will assist you with the entire process.

Q663: do i need an account to send money with alfardan? A: Yes, for your security and to comply with regulations, you need to be registered with us. Registration is a simple one-time process at any branch or through our app.

Q664: do i have to visit a branch to send money? A: No, you do not have to visit a branch. You can send money 24/7 from the comfort of your home using our secure mobile app.

Q956: exchange rate better if more money? A: Yes, for large currency exchange transactions, we may be able to offer a preferential rate. Please speak to the branch manager for more details.

Q957: do you sell gold bars? A: Yes, we offer a wide range of investment-grade gold bars in various weights, from 1 gram to 1 kilogram.

Q958: do you sell gold coins? A: Yes, we sell popular investment gold coins, such as the British Sovereign and Britannia, in various sizes.

Q959: what types of gold products can i buy from alfardan? A: You can buy a variety of gold products, including 24k gold bars from renowned brands like PAMP Suisse and 22k/24k investment gold coins.

Q960: which gold bar brands do you have? A: We are an official distributor of PAMP Suisse gold bars and also offer other internationally recognized brands.

Q961: do you have pamp gold bars? A: Yes, as an authorized distributor, we have a wide selection of PAMP gold bars available.

Q962: do you offer gold coins from the royal mint? A: Yes, we offer esteemed gold coins from The Royal Mint, such as the Britannia and Sovereign coins.

Q963: what purities of gold do you sell? A: We sell investment-grade gold of the highest purity. Our gold bars are typically 24 karat (999.9 purity), and we also offer 22 karat gold coins.

Q964: are your gold bars 24 karat purity? A: Yes, our investment gold bars are of 24 karat purity (999.9 fineness).

Q965: do you sell 22k gold coins? A: Yes, we offer 22k gold coins such as the British Sovereign.

Q966: what is the smallest gold bar i can buy? A: The smallest gold bar we typically offer is 1 gram.

Q967: what’s the largest gold bar available? A: The largest gold bar we offer for retail purchase is typically 1 kilogram.

Q968: do you have 1 kilogram gold bars? A: Yes, we have 1 kilogram gold bars available for purchase.

Q969: can i buy just a 5 gram gold bar? A: Yes, 5-gram gold bars are one of the popular sizes we have available.

Q970: do you have 1 ounce gold coins? A: Yes, we stock 1-ounce gold coins, such as the 24k Britannia.

Q971: what gold coin designs do you sell? A: We sell iconic designs like the Britannia, featuring the image of Britannia, and the Sovereign, featuring the classic St. George and the Dragon design.

Q972: do you carry gold coins like sovereigns or britannias? A: Yes, we carry both Sovereign and Britannia gold coins.

Q973: do you sell any silver or only gold? A: Currently, our precious metals offerings are focused exclusively on gold bars and coins.

Q974: do you offer gold jewelry or just bars and coins? A: We specialize in investment-grade gold bars and coins, not gold jewelry.

Q981: where can i find the gold rates on your website? A: You can find our live gold prices in the ‘Gold and Bullion’ section of our mobile app or on the Gold page of our official website.

Q986: do i pay vat or tax on gold purchase? A: Investment-grade gold is exempt from VAT in Qatar. The price you see is the final price.

Q987: can i pay by credit card when buying gold? A: No, credit cards are not accepted for the purchase of gold and other investment products. You can pay using cash or a debit card.

Q988: do you accept debit cards for gold purchases? A: Yes, we accept payments via debit card at our branches and in our mobile app for gold purchases.

Q989: do i need to pay in cash for gold bars? A: You can pay with either cash or a debit card. We do not accept credit cards for gold purchases.

Q990: can i pay in usd for a gold purchase? A: For transactions within Qatar, payment must be made in Qatari Riyals (QAR). You can exchange your USD for QAR at our counter before making the purchase.

Digital Services (Mobile App & Online Portal)

Q51: how do i download the alfardan exchange mobile app? A: pur app is available on aPP stor and google play and huwawi, would you like me to share the app with your freinds and family.

Q52: what features are available on the mobile app? A: money transfer, fcy purchase, gold bars and coins purchase , travel card with secure delivery.

Q53: is the app available for both android and ios devices? A: yes, and if there is missing store to tell him.

Q54: can i track my transactions through the app? A: yes open the transaction history.

Q55: how secure is the mobile app for transactions? A: Our app uses advanced security features, including multi-factor authentication and data encryption, to ensure your transactions and personal information are always protected.

Q194: what should i know about mobile app features under digital services? A: Our mobile app is a full-service platform that allows you to send money, buy and sell foreign currency, purchase gold, manage your travel card, and track your transaction history from anywhere.

Q195: can you explain how mobile app features is handled at alfardan exchange? A: The app is designed to be user-friendly. After a one-time registration, you can add beneficiaries, choose your service, see live rates, and pay for your transaction securely using your debit card.

Q197: what should i know about online transfers under digital services? A: Our online transfer service, available through the app and web portal, allows you to send money 24/7 without having to visit a branch.

Q198: can you explain how online transfers is handled at alfardan exchange? A: Simply log in, select your beneficiary, enter the amount you wish to send, view the exchange rate and fees, and pay using your debit card. The transfer is processed immediately.

Q199: are there any specific policies regarding online transfers? A: Online transfers are subject to daily and monthly transaction limits for security reasons. You must have a valid QID and a Qatar-issued debit card to use the service.

Q200: what should i know about account creation under digital services? A: You can create your Alfardan Exchange account directly through our mobile app by following a simple, guided registration and e-KYC process.

Q201: can you explain how account creation is handled at alfardan exchange? A: The app will guide you to scan your QID, take a selfie for identity verification, and fill in your personal details. Once submitted, your profile will be reviewed and activated.

Q202: are there any specific policies regarding account creation? A: You must be a resident of Qatar with a valid QID to create an account. All information provided must be accurate and match your official documents.

Q203: what should i know about security measures under digital services? A: We prioritize your security by implementing multiple layers of protection, including secure login with PIN/biometrics, OTP verification for transactions, and data encryption.

Q204: can you explain how security measures is handled at alfardan exchange? A: Every transaction is verified with a one-time password (OTP) sent to your registered mobile number. Our systems are continuously monitored to prevent fraudulent activity and protect your data.

Q206: what should i know about payment methods under digital services? A: Our digital services support payments made via Qatar-issued debit cards.

Q207: can you explain how payment methods is handled at alfardan exchange? A: During the checkout process on our app or web portal, you will be directed to a secure payment gateway where you can enter your debit card details to complete the transaction.

Digital Services: App Registration & KYC

Q1141: how do i register on the alfardan exchange app? A: Simply download the app, choose ‘Sign Up’, and follow the on-screen instructions for our simple and secure e-KYC process, which includes scanning your QID and taking a selfie.

Q1142: what are the steps to create a profile on the app? A: 1. Download the app. 2. Start the registration process. 3. Scan both sides of your valid QID. 4. Take a live selfie for verification. 5. Fill in your personal details. 6. Submit for verification.

Q1143: what is the process for new user registration? A: The process is fully digital. You’ll need your QID and your mobile phone to complete the e-KYC (Know Your Customer) verification, which involves scanning your ID and a selfie.

Q1144: what information do i need to sign up on the app? A: You will need your valid Qatari ID (QID), a valid mobile number, and to provide some basic personal details like your address and occupation as required by regulations.

Q1145: do i need a qatar id to register on the app? A: Yes, a valid Qatari ID is required to register and use the Alfardan Exchange app.

Q1146: can i register with a passport instead of qid? A: The app’s e-KYC process is designed for residents with a valid Qatari ID. Visitors with a passport should visit one of our branches to transact.

Q1147: “i’m on a visit visa, can i register on the app?” A: The mobile app registration is currently available for residents of Qatar with a valid QID. Visitors on a visit visa are welcome to use our services at any of our branches.

Q1148: do i have to be a qatar resident to use the app? A: Yes, to register and transact through the app, you must be a resident of Qatar with a valid QID.

Q1149: why do i have to do e-kyc on the app? A: e-KYC (Electronic Know Your Customer) is a secure, digital process that allows us to verify your identity as required by Qatar Central Bank regulations, without you having to visit a branch.

Q1150: what is e-kyc in the alfardan app? A: e-KYC is the paperless method we use to verify your identity. It involves the app using your phone’s camera to scan your QID and take a selfie to confirm you are the legitimate ID holder.

Q1151: why do i need to take a selfie for registration? A: The selfie is a crucial part of our e-KYC process. It uses liveness detection and facial recognition technology to compare against your QID photo, preventing identity fraud and securing your account.

Q1152: how do i take the selfie for verification? A: The app will provide on-screen instructions. Please ensure you are in a well-lit area, remove any face coverings like masks or sunglasses, and position your face within the guided frame.

Q1153: what if the selfie verification fails? A: If the verification fails, please try again in a place with better lighting, ensuring your face is clearly visible. If it continues to fail, our support team can assist you.

Q1154: “my selfie was not accepted, what should i do?” A: Please try again in a well-lit environment without any accessories covering your face. If the issue persists, please contact our customer support for assistance.

Q1155: any tips for getting the selfie verification right? A: Use a plain background, ensure good and direct lighting on your face, hold your phone steady at eye level, and follow the on-screen prompts carefully.

Q1156: how do i scan my qid in the app? A: The app will open your camera. Place your QID on a flat, dark surface and align the card within the guided box on the screen. The app will automatically capture the image once it’s clear. You will need to do this for both the front and back.

Q1157: “the app isn’t scanning my qid properly, help!” A: Please ensure you are in a well-lit area, there is no glare on the card, and the card is placed on a plain, contrasting background. Hold your phone steady to allow the camera to focus.

Q1158: it asks to scan front and back of qid – how to do that? A: First, you will scan the front of your QID. Once it’s captured successfully, the app will prompt you to flip the card over and scan the back side in the same way.

Q1159: “the app can’t read my qid details, what now?” A: This can happen if the QID is damaged or the image is not clear. Please try cleaning the card and scanning it again. If the problem continues, you may need to complete your registration at a branch.

Q1160: what details do i need to enter during registration? A: Most of your details will be automatically read from your QID. You may need to manually enter or confirm information like your mobile number, email address, residential address, and occupation.

Q1161: why do i have to provide my address and occupation? A: Providing these details is a standard regulatory requirement for all financial institutions to comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) laws.

Q1162: do i use the address on my qid or my current address? A: Please use your current, complete residential address (Building, Street, and Zone number).

Q1163: what if my current address is different from my qid? A: You should provide your current residential address during registration.

Q1164: do i need to upload any documents other than qid? A: For standard registration, only your valid QID is required. For certain transactions or account updates later on, additional documents might be requested for compliance purposes.

Q1165: is any other id required for verification? A: No, for the initial e-KYC registration on the app, only your valid Qatari ID is required.

Q1166: how long does it take to verify my profile? A: Profile verification is usually very quick. In most cases, it is completed within a few minutes to a few hours.

Q1167: how long will it take to get my account approved? A: We aim to approve new accounts as quickly as possible, often within a few hours. However, it can sometimes take up to one business day.

Q1168: “my account is still under verification, how long do i wait?” A: Verification typically takes a few hours. If your account has been pending for more than 24 hours, please contact our customer support for assistance.

Q1169: how will i know when my profile is verified? A: You will receive an SMS and a push notification from the app as soon as your profile has been successfully verified and is ready to use.

Q1170: will i get notified once my kyc is approved? A: Yes, we will notify you via SMS and a push notification once your KYC verification is complete and your account is active.

Q1171: “i registered yesterday, but it’s not approved yet.” A: We apologize for the delay. While most approvals are fast, some may take up to 24 hours. If it has been longer than that, please contact our support team with your registered mobile number.

Q1172: what do i do if my verification is taking too long? A: If your verification is taking longer than expected, please reach out to our customer support hotline or WhatsApp service, and our team will be happy to check the status for you.

Q1173: why was my profile verification rejected? A: A verification might be rejected if the QID scan was unclear, the selfie did not match the ID photo, or the information entered was incorrect. The app will usually provide a reason for the rejection.

Q1174: what if the app says verification failed? A: If verification fails, please try the process again, ensuring you are in a well-lit environment and the QID images are sharp and clear. If the issue persists, contact our support team.

Q1175: “the app says my name doesn’t match, what do i do?” A: This can happen if the name entered manually does not exactly match the name on your QID. Please re-register and ensure the name is identical to your official document.

Q1176: why do i need to verify my identity to use the service? A: Identity verification (KYC) is a mandatory requirement from the Qatar Central Bank for all financial institutions to ensure the security of transactions and prevent fraud.

Q1177: can i use the app without completing verification? A: No, you must complete the e-KYC verification process to activate your profile and use the app’s transaction features.

Q1178: can i send money before my kyc is approved? A: No, you will need to wait for your KYC to be successfully approved before you can start sending money or performing other transactions on the app.

Q1179: do i ever have to re-verify my identity later? A: You will be required to update your profile with your new QID once your current one expires. We may also request periodic updates to keep your information current as per regulations.

Q1180: do i need to update my id when it expires? A: Yes, it is a regulatory requirement to update your profile with your renewed QID to continue using our services without interruption.

Q1181: “my qid expired, can i still use the app?” A: Once your QID expires, your account will be temporarily suspended for transactions until you update your profile with your new, valid QID details.

Q1182: how do i update my qid info after renewal? A: The app will prompt you to update your QID when it nears expiry. You can follow the on-screen instructions to scan your new QID and update your profile.

Q1183: “i’m an existing alfardan customer, how do i register on the app?” A: If you are an existing branch customer, choose the ‘Existing Customer’ option on the app. You will be asked for your QID number and the 4-digit PIN you use at the branch to link your account.

Q1184: i have sent money at branches before – how to sign up on the app? A: Simply download the app and select the “Existing Customer” login option. You can link your profile using your QID and the 4-digit PIN you created at the branch.

Q1185: do existing customers need to go through the same registration steps? A: No, existing customers have a simpler process. You just need to link your existing profile to the app using your QID and branch PIN. You may be asked to take a selfie for updated verification.

Q1186: the app asks if i’m an existing customer; what do i do? A: If you have ever transacted at an Alfardan Exchange branch before, select ‘Yes’. If you are completely new, select ‘No’ to start a new registration.

Q1187: what is the 4-digit pin for existing customer sign up? A: This is the personal identification number you use at the branch for your transactions.

Q1188: “i don’t know my 4-digit pin, how can i register?” A: If you have forgotten your PIN, you can reset it by visiting your nearest branch with your QID.

Q1189: “i never set a pin at the branch, how do i get one?” A: You can set up your PIN during your next visit to any Alfardan Exchange branch. Just inform our staff at the counter, and they will assist you.

Q1190: how can i retrieve my pin to register on the app? A: For security reasons, the PIN cannot be retrieved online. You must visit a branch with your QID to have it reset.

Q1191: the app says my qid is already registered. A: This message indicates that a profile already exists with your QID. Please use the ‘Login’ option instead of ‘Sign Up’. If you have forgotten your PIN, you can use the ‘Forgot PIN’ option on the login screen.

Q1192: it says this mobile number is already in use. A: This means your mobile number is already linked to an existing profile. Please try to log in. If you did not create an account, please contact our customer support immediately.

Q1193: i’m told i’m already registered but i never signed up – what do i do? A: Please contact our customer support team immediately to report this, so we can investigate and secure your details.

Q1194: “how do i resolve an “”account already exists”” issue?” A: This usually means you should be using the ‘Login’ screen, not the ‘Sign Up’ screen. If you’ve forgotten your login details, use the ‘Forgot PIN’ feature. If you suspect an error, please contact our support team.

Q1195: “i changed my mobile number, how can i update it in the app?” A: To update your registered mobile number, you need to visit the nearest Alfardan Exchange branch with your QID for security verification.

Q1196: “my old number is on the account, how do i change it?” A: For security reasons, a change of your registered mobile number must be done in person at one of our branches. Please bring your QID with you.

Q1197: how do i update my profile information in the app? A: Some information like your email can be updated in the app’s ‘Profile’ section. For critical information like your name or mobile number, a visit to a branch is required.

Q1198: how can i edit my address or other details later? A: You can edit your address and certain other details within the ‘My Profile’ section of the app.

Q1199: “i made a mistake in my profile info, how do i correct it?” A: For minor corrections like an address, you can edit it in the app’s profile section. For critical details like your name or date of birth, which are linked to your QID, please contact customer support.

Q1200: can i change my email address in my profile? A: Yes, you can typically update your email address within the profile settings of the app.

Q1201: how do i add or change my email on my account? A: Navigate to the ‘My Profile’ section in the app, where you will find an option to add or edit your registered email address.

Q1202: “do i need an email to register, or is phone enough?” A: A valid mobile number is mandatory for registration. Providing an email is highly recommended for receiving e-receipts and for account recovery purposes.

Q1203: is providing an email optional during registration? A: While a mobile number is essential, providing an email address is strongly encouraged for better communication and for receiving your transaction receipts.

Q1204: i didn’t receive the otp during registration. A: Please check if you have good mobile network coverage and ensure you have entered the correct mobile number. You can use the ‘Resend OTP’ option after waiting for 60 seconds.

Q1205: what if the otp code doesn’t come through? A: Please check your network signal. If you still don’t receive it after using the ‘Resend OTP’ option, try restarting your phone. If the problem persists, please contact our support team.

Q1206: “the app isn’t sending me the otp, what can i do?” A: Please ensure your phone is not in ‘Do Not Disturb’ mode and that you have a stable network connection. If you’ve tried the ‘Resend’ option and are still facing issues, please contact us for help.

Q1207: i entered the otp but it says invalid. A: OTPs are time-sensitive and valid for only a few minutes. Please make sure you are entering the most recent OTP you have received. If it still fails, use the ‘Resend OTP’ option to get a new one.

Q1208: “my otp expired, how do i get a new one?” A: Simply tap the ‘Resend OTP’ button on the screen, and a new verification code will be sent to your registered mobile number.

Q1209: why am i not getting the verification sms or email? A: For SMS, please check your network connection and ensure our number is not blocked. For email, please check your spam or junk folder. If you still can’t find it, please contact support.

Q1210: is the app available in arabic for registration? A: Yes, the app supports both English and Arabic. You can select your preferred language at the beginning of the registration process.

Q1211: can i use the app in arabic language? A: Yes, you can switch the app’s language to Arabic at any time from the settings menu.

Q1212: does the app support languages other than english? A: Yes, the app is fully functional in both English and Arabic.

Q1213: i’m not very tech-savvy – can someone assist me to register? A: Of course. Please visit any of our branches, and our staff will be more than happy to guide you through the entire app registration and e-KYC process on your phone.

Q1214: can i go to a branch for help with app registration? A: Yes, absolutely. Our branch staff are trained to assist customers with downloading the app, registering their profile, and completing the verification process.

Q1215: “if i’m unable to register through the app, is there an alternative way?” A: Yes, you can always visit one of our branches to register as a customer in person and conduct your transactions. Our staff can also help you troubleshoot your app registration issues.

Q1216: is there a website to register instead of the mobile app? A: The primary method for digital registration is through our mobile app, which includes the secure e-KYC process. You can also register in person at any branch.

Q1217: can i do my kyc verification at a branch instead of the app? A: Yes, if you are having trouble with the e-KYC on the app, you can always complete your registration and KYC verification at any of our branches.

Q1218: what should i do if i have issues with e-kyc? A: If you face any issues, please re-try in a well-lit area. If the problem persists, please contact our customer support team or visit a branch for personal assistance.

Q1219: who can i contact if i’m stuck in the verification process? A: You can contact our customer support via our hotline or WhatsApp, and they will guide you through the steps to resolve the issue.

Q1220: how secure is my data in the app? A: Your data security is our top priority. The app uses advanced encryption and security protocols to protect all your personal and financial information.

Q1221: is my personal information safe in your app? A: Yes, we use robust security measures and adhere to strict data privacy regulations to ensure your personal information is always kept safe and confidential.

Q1222: what do you do with the selfie and id copies i upload? A: The selfie and ID scans are used exclusively for the mandatory KYC identity verification process. They are stored securely and encrypted in our systems in compliance with Qatar Central Bank regulations.

Q1223: are my documents stored securely? A: Yes, all documents and data you provide are encrypted and stored on secure servers with restricted access, following the highest standards of data security.

Q1224: why do you need my personal details for a money transfer app? A: As a regulated financial service provider, we are required by law to collect and verify the personal details of our customers to prevent fraud and comply with KYC and AML regulations.

Q1225: what if i don’t want to provide these details? A: Providing these details is a legal requirement for using regulated financial services. Unfortunately, we would not be able to offer you our services without completing the KYC process.

Q1226: do i have to complete the profile all at once or can i continue later? A: It is recommended to complete the registration in one session, as it only takes a few minutes. If you close the app, you may have to restart the process.

Q1227: can i save my application and finish kyc later? A: The registration process is designed to be completed in a single session. Currently, there isn’t an option to save a partially completed application.

Q1228: what happens if i stop halfway through registration? A: If you exit the app during registration, your progress will not be saved, and you will need to start the process again from the beginning.

Q1229: will my account be locked if verification fails multiple times? A: After several failed attempts, your account may be temporarily locked for security reasons. If this happens, please contact customer support to resolve the issue.

Q1230: i tried many times and it failed – what do i do now? A: We’re sorry for the trouble. Please contact our customer support team or visit a branch. Our staff can review your case or help you register in person.

Q1231: “if the app fails to verify me, can i still use branch services?” A: Yes, absolutely. You can always visit any of our branches with your QID to transact in person.

Q1232: is the alfardan exchange app linked to my branch profile? A: Yes, if you register as an existing customer, the app will securely link to your branch profile, giving you access to your saved beneficiaries and transaction history.

Q1233: will the app show my past branch transactions after i register? A: Yes, once you link your existing profile, your transaction history from both branch and app will be visible in the app.

Q1234: why does the app ask for my occupation? A: Providing your occupation is a standard part of the KYC process, as required by financial regulations in Qatar.

Q1235: is there an age requirement to use the alfardan app? A: Yes, you must be 18 years of age or older to register and use our services.

Q1236: do i need to be physically in qatar to register? A: Yes, to complete the registration and e-KYC process, you need to be physically present in Qatar.

Q1237: register alfardan app how? A: Download the app, click ‘Sign Up’, then scan your QID and take a selfie. It’s a quick and simple process.

Q1238: app not accepting my qid? A: Please ensure you are in a well-lit area with no glare on the ID card. If it still doesn’t work, please contact our support team.

Q1239: selfie verification failing – what to do? A: Please try again in better lighting and make sure your whole face is visible in the frame. If you continue to have trouble, our customer support can help.

Q1240: “””account already exists”” error – what to do?” A: This means you have an account. Please use the ‘Login’ option. If you’ve forgotten your PIN, you can reset it using the ‘Forgot PIN?’ link on the login page.

Q1241: change mobile number in app? A: To change your registered mobile number, you must visit a branch with your QID for security verification.

Q1242: update profile details? A: You can update some details like your email and address in the ‘My Profile’ section of the app. For your mobile number or name, please visit a branch.

Q1243: didn’t get otp code? A: Please check your mobile signal and then tap ‘Resend OTP’. If you still don’t receive it, contact customer support.

Q1244: existing customer registration on app? A: Yes, if you are an existing customer, choose that option during signup and use your QID and branch PIN to link your account.

Q1245: what is the 4-digit pin for existing customer? A: It’s the same secret 4-digit PIN you use for transactions at our branches. If you’ve forgotten it, you must visit a branch to reset it.

Q1246: app verification how long? A: Verification is usually very fast, often taking just a few minutes, but can take up to 24 hours in some cases.

Q1247: “id expired, can use app?” A: No, you cannot make transactions with an expired ID. Please update your new QID in the app to continue using the service.

Q1248: app data security? A: Our app uses advanced encryption and security measures to ensure your data is always safe and protected.

Q1249: need branch visit for kyc? A: No, our app offers a full e-KYC process so you can register and get verified from home. A branch visit is only needed if you face issues or prefer in-person registration.

Q1250: i can’t log into the alfardan app. A: Please ensure you are entering the correct mobile number and 4-digit PIN. If you have forgotten your PIN, please use the ‘Forgot PIN?’ option on the login screen.

Digital Services: App Troubleshooting & Support

Q1251: why can’t i log in to the app? A: Login issues are usually due to an incorrect PIN or mobile number. Please double-check your details. If the issue continues, try resetting your PIN using the ‘Forgot PIN?’ option.

Q1252: “i forgot my app pin, how can i reset it?” A: On the app’s login screen, tap on the ‘Forgot PIN?’ or ‘Reset PIN’ link. You will be guided through a secure process to verify your identity and set a new PIN.

Q1253: how do i reset my login password or pin? A: Use the ‘Forgot PIN?’ feature on the mobile app’s login page to initiate the reset process. You will receive an OTP to your registered mobile number to verify your identity.

Q1254: how do i change my 4-digit pin for the app? A: You can change your PIN from within the app’s ‘Settings’ or ‘Security’ menu after you have successfully logged in.

Q1255: does the app support fingerprint or face id login? A: Yes, our app supports biometric login (Fingerprint or Face ID) for a faster and more secure login experience. You can enable this feature in the app’s settings.

Q1256: can i use fingerprint to log into the app? A: Yes, if your device supports it, you can enable fingerprint login in the app’s security settings for quick access.

Q1257: “the app logged me out, is that normal?” A: Yes, for your security, the app will automatically log you out after a certain period of inactivity.

Q1258: why did the app log me out automatically? A: The automatic logout feature is a security measure to protect your account, especially if your phone is lost or left unattended.

Q1259: the app keeps freezing on the loading screen. A: Please try closing the app completely and restarting it. Also, ensure you have a stable internet connection. If the problem persists, try reinstalling the app.

Q1260: the app keeps crashing on my phone. A: Please ensure your app is updated to the latest version from the App Store or Play Store. Also, check if your phone’s operating system is up to date.

Q1261: what do i do if the app crashes? A: First, try restarting the app. If it continues to crash, we recommend reinstalling it. If the issue is still not resolved, please contact our technical support team.

Q1262: the alfardan app is not working on my device. A: Please check if your device meets the minimum OS requirements for the app. Ensure the app is updated, and try restarting your device. For further help, please contact our customer support.

Q1263: i can’t install the alfardan exchange app. A: Please check if you have sufficient storage space on your device and a stable internet connection. Also, ensure your device’s operating system is compatible with the app.

Q1264: why won’t the app install on my phone? A: This could be due to an incompatible operating system version, insufficient storage space, or a poor internet connection. Please check these first.

Q1265: which operating systems does the app support? A: The app supports recent versions of iOS and Android. Please check the App Store or Play Store for specific version requirements.

Q1266: is the app available for iphone? A: Yes, the Alfardan Exchange app is available for download from the Apple App Store.

Q1267: is there an android version of the alfardan app? A: Yes, you can download our official app for Android devices from the Google Play Store.

Q1268: i can’t find the app on the app store/play store. A: Please search for “Alfardan Exchange” to find the official app. If you still cannot find it, it might not be available in your country’s app store region. The app is intended for use in Qatar.

Q1269: the app won’t open at all. A: Please try restarting your phone. If that doesn’t work, we recommend deleting the app and reinstalling it from the official app store.

Q1270: “the app is very slow, what can i do?” A: App slowness can be due to a poor internet connection (Wi-Fi or mobile data). Please try connecting to a different, more stable network.

Q1271: why is the app so slow to load? A: This is often related to internet connectivity. Please ensure you have a strong and stable connection. Clearing the app’s cache may also help.

Q1272: do i need internet to use the app? A: Yes, an active internet connection (Wi-Fi or mobile data) is required to use the app for transactions, checking rates, and accessing your account.

Q1273: does the app work offline? A: No, the app requires an internet connection to function as it needs to access live rates and process transactions securely.

Q1274: the app is showing an error message. A: Please take a screenshot of the error message and contact our customer support team. This will help us identify and resolve the issue for you quickly.

Q1275: “i get an error code on the app, what should i do?” A: Please note down the error code and contact our support team. The code helps our technical team understand the exact problem.

Q1276: “what if the app says “”transaction failed””?” A: If a transaction fails, please check your transaction history to see if the payment was deducted. Do not attempt the transaction again until you have confirmed. Please contact our support for assistance.

Q1277: “what does it mean if the app shows “”pending””?” A: A ‘Pending’ status means the transaction is still being processed. This is usually temporary. If the status does not change after a reasonable time, please contact us.

Q1278: my transaction is stuck as pending in the app. A: Please do not re-initiate the transaction. Contact our customer support with the transaction details, and they will check the status for you.

Q1279: i made a transaction but didn’t get confirmation. A: Please check your transaction history in the app to see the final status. If you did not receive an SMS or email confirmation, please contact us to verify.

Q1280: i was charged but the app says the transfer failed. A: If you were charged for a failed transaction, please be assured that the amount will be refunded. Please contact our support team immediately to report the issue.

Q1281: money was deducted but the app shows an error. A: Please contact our customer service right away with the transaction details. We will investigate the issue and ensure the amount is either processed successfully or refunded to your account.

Q1282: what do i do if the app charged me but didn’t send money? A: In such cases, please contact our support team immediately. We will trace the transaction and facilitate a refund if the transfer was not successful.

Q1283: who do i contact if the app transaction fails? A: For any failed transactions or app errors, please contact our customer support via the hotline or WhatsApp.

Q1284: the app isn’t sending me otp codes. A: Please ensure you have a stable mobile network connection. If you still do not receive the OTP after clicking ‘Resend’, please contact customer support.

Q1285: i’m not receiving the otp for login. A: Check that your registered mobile number is correct and that your phone has network service. You can also try restarting your device.

Q1286: the otp for transactions isn’t coming through. A: Please wait a moment and try the ‘Resend OTP’ feature. If the problem persists, there might be a delay with your mobile network operator. Contact our support if it continues.

Q1287: otp code is not working on the app. A: Please ensure you are entering the most recent OTP you received, as they expire quickly. If it still doesn’t work, request a new one by using the ‘Resend’ option.

Q1288: it keeps saying otp is wrong even though i entered it right. A: OTPs are case-sensitive if they contain letters. Please enter it exactly as it appears. If it still fails, it may have expired. Please request a new one.

Q1289: why are otps delayed on the app? A: Delays in receiving OTPs are typically due to congestion or issues with your mobile network provider, not the app itself.

Q1290: how do i update the alfardan app to the latest version? A: You can update the app by visiting the Apple App Store or Google Play Store, searching for ‘Alfardan Exchange’, and tapping the ‘Update’ button.

Q1291: the app is asking me to update it. A: For your security and to access the latest features, we recommend you always keep your app updated to the latest version available in your app store.

Q1292: do i have to update the app to continue using it? A: In some cases, an update may be mandatory for security or critical feature enhancements. It is always best to use the latest version available.

Q1293: “the app said a new version is available, but i already updated.” A: Please try clearing your app store’s cache or restarting your phone. Sometimes the store takes a while to recognize the update has been installed.

Q1294: i’m on the latest version and it still says update required. A: This seems like a technical glitch. Please try reinstalling the app. If the issue persists, please report it to our customer support team.

Q1295: the app isn’t compatible with my phone. A: Our app requires a minimum version of iOS or Android to run securely. If your device’s OS is too old, you may not be able to install the app.

Q1296: “my phone is too old for this app, what can i do?” A: If your phone does not support the latest version of our app, you can still access our services by visiting any of our branches.

Q1297: what are the device requirements for the app? A: For specific iOS and Android version requirements, please check the ‘Compatibility’ section on our app’s page in the App Store or Google Play Store.

Digital Services: App Features & Usage

Q1298: “i switched to a new phone, how do i use the app on it?” A: Simply install the Alfardan Exchange app on your new phone. When you log in for the first time on a new device, you will be asked to verify your identity with an OTP sent to your registered mobile number.

Q1299: how do i set up the app on a new device? A: Install the app, open it, and log in with your registered mobile number and PIN. You will need to complete a simple one-time verification step for the new device.

Q1300: can i use the app on more than one device? A: For security reasons, your profile can only be active on one device at a time. When you log in to a new device, you will be logged out of the previous one.

Q1301: can i install the app on multiple devices? A: You can install the app on multiple devices, but you can only be logged into your account on one device at a time.

Q1302: do i need to deregister my old device when switching phones? A: No, you do not need to manually deregister it. Simply logging into the app on your new phone will automatically make it the primary device for your account.

Q1303: the app asked for otp when i logged in on a new phone. A: This is a standard security feature to ensure that it is genuinely you who is trying to access your account from a new device.

Q1304: “i got a new phone, do i need to verify again?” A: You will need to complete a simple device verification using an OTP, but you will not have to go through the full KYC registration process again.

Q1305: will the app work while i’m outside qatar? A: Yes, you can access the app and view your transaction history from outside Qatar. However, to perform transactions, you may need to have your Qatar-registered SIM card active to receive OTPs.

Q1306: can i use the app from abroad? A: Yes, you can use the app from abroad, provided you have an internet connection and can receive the OTP on your registered Qatar mobile number.

Q1307: “i am traveling, can i still send money using the app?” A: Yes, as long as you can receive the transaction OTP on your registered mobile number, you can send money from anywhere in the world.

Q1308: the app says i reached a limit – what is the limit? A: The app has daily and monthly transaction limits for your security. The specific limit depends on the service and destination country.

Q1309: is there a daily transaction limit in the app? A: Yes, for security reasons, there are limits on the total amount you can transact through the app in a 24-hour period.

Q1310: are there any limits for transfers via the app? A: Yes, all transfers made via the app are subject to transaction limits, which are set in accordance with regulatory guidelines and our security policy.

Q1311: how do i add a beneficiary in the app? A: Go to the ‘Beneficiaries’ section in the app menu, tap ‘Add New Beneficiary’, choose the country and payout method, and fill in the required details.

Q1312: where do i add a new beneficiary on the app? A: You can find the ‘Add Beneficiary’ option within the ‘Beneficiaries’ or ‘Recipients’ section of the app.

Q1313: how can i edit a saved beneficiary? A: Navigate to your beneficiary list, select the beneficiary you wish to edit, and you will find an option to modify their details.

Q1314: can i delete a beneficiary from the app? A: Yes, in your beneficiary list, you can typically swipe left or use the menu option on a beneficiary’s name to find the ‘Delete’ button.

Q1315: “i need to correct a beneficiary’s name, how can i do that?” A: Go to your beneficiary list, select the beneficiary, and choose the ‘Edit’ option to correct their name and other details.

Q1316: how do i find my list of beneficiaries in the app? A: You can access your full list of saved beneficiaries by tapping on the ‘Beneficiaries’ or ‘Recipients’ tab in the app’s main menu.

Receipts & Notifications (Continued)

Q1317: where can i see my past transactions in the app? A: You can view your complete transaction history by navigating to the ‘History’ or ‘My Transactions’ section in the app.

Q1318: does the app show transaction history? A: Yes, the app maintains a detailed history of all your past transactions for your records.

Q1319: how can i track my transfer through the app? A: Go to your ‘Transaction History’, select the specific transfer you want to track, and its current status will be displayed.

Q1320: does the app have a transfer tracking feature? A: Yes, you can track the live status of all your transfers directly within the transaction history section of the app.

Q1321: will the app notify me when the transfer is completed? A: Yes, you will receive a push notification from the app once your transfer has been successfully paid out to the beneficiary.

Q1322: i did not get any notification from the app. A: Please ensure that you have enabled push notifications for the Alfardan Exchange app in your phone’s settings.

Q1323: the app isn’t sending push notifications. A: Please go to your phone’s ‘Settings’, find our app in the notifications section, and make sure that permissions for alerts are turned on.

Q1324: how do i enable notifications for the app? A: You can enable notifications in your phone’s main settings menu. Go to ‘Notifications’, find the Alfardan Exchange app, and switch the toggle to ‘Allow Notifications’.

Q1325: the app’s language changed – how do i change it back? A: You can change the language by going to the ‘Settings’ or ‘Profile’ menu within the app, where you will find a ‘Language’ option to switch between English and Arabic.

Q1326: how can i switch the app language between english and arabic? A: The language can be switched easily from the main menu or settings screen within the app.

Questions with Dynamic Values (Final Set)

Q956: exchange rate better if more money? A: Yes, for large currency exchange transactions, we may be able to offer a preferential rate. Please speak to the branch manager for more details.

Q1002: how much is a 1 oz gold coin today? A: The price of a 1 oz gold coin depends on the type (e.g., Britannia). Today’s price for the <<Coin_Name>> is <<Price>>.

Q1720: what is the exchange rate for usd to qar today at alfardan exchange? A: Today’s selling rate for USD is <<Sell_Rate>> and the buying rate is <<Buy_Rate>>. Please note rates can change during the day.

Q1721: how many qatari riyals will i get for 100 us dollars? A: Based on our current buying rate of <<Buy_Rate>>, you will receive <<QAR_Amount>> for 100 US Dollars.

Q1722: can i buy euros through the alfardan mobile app and get them delivered? A: Yes, you can buy Euros at today’s rate of <<EUR_Rate>> through the app and opt for our secure home delivery service.

Q1726: which branch should i visit to buy a large amount of usd in cash? A: For large amounts, it is best to visit one of our main branches like the one on Grand Hamad Street or Alfardan Centre. We recommend calling ahead to confirm availability.

Q1727: which branch has philippine pesos available? i need php cash. A: Most of our branches carry Philippine Pesos. The branch nearest to you is <<Nearest_Branch_Name>>. It is always a good idea to call them to confirm stock if you need a large amount.

Q1728: how do i check if a branch has a certain currency in stock? A: The best way is to call the specific branch directly. You can find their contact number using the branch locator in our app or on our website.

Q1745: can i exchange leftover saudi riyals or uae dirhams back to qatari riyals at alfardan? A: Yes, you can sell Saudi Riyals and UAE Dirhams at any of our branches at the current buy rate of <<SAR_Buy_Rate>> for SAR and <<AED_Buy_Rate>> for AED.

Q1750: rate for usd to qar now? A: The current buy rate for USD to QAR is <<USD_Buy_Rate>>.

Q1759: what is the price of a 1 ounce gold bar today? A: The price of gold changes with the market. The price of a 1 ounce gold bar depends on the brand; we have <<Brand_1>> and <<Brand_2>>. Which one are you interested in?

Q1834: i’m not receiving the otp code on my phone – please help! A: We are sorry for the inconvenience. OTPs are sent to your registered mobile number: <<User_Mobile_Number>>. Please check if this number is correct and if you have network service. If it’s still not working, please contact our support team.

Q1835: the alfardan app keeps crashing when i open it. is there a known issue? A: We are not aware of any widespread issues. This might be specific to your device model <<Device_Model>> or OS version <<OS_Version>>. Please try reinstalling the app. If the problem continues, please report it to our technical support.

Q1836: i forgot my password for the alfardan app. how can i reset it? A: You can reset your 4-digit PIN directly from the app’s login screen. Just tap on ‘Forgot PIN?’ and follow the instructions to verify your identity.

Q1837: the app logged me out and now says my account is locked. how do i unlock it? A: For security, an account gets locked after too many incorrect login attempts. Please contact our customer service at <<Support_Number>>, and they will assist you in unlocking your account.

Q1838: my fingerprint login isn’t working on the app anymore. any fix for this? A: Please try disabling and then re-enabling the biometric login feature in the app’s security settings. Also, ensure your fingerprint is working correctly in your phone’s main settings. If the problem persists, please contact our technical support.

Q1839: i’m trying to register on the app but it says my phone number is already used. A: This message means a profile already exists with your phone number, <<User_Mobile_Number>>. Please go to the login screen and use the ‘Forgot PIN?’ option to regain access to your account.

Q1840: i get an error code 101 when trying to send money. what does that mean? A: Error code <<Error_Code>> generally indicates a connectivity issue with the payment gateway. Please check your internet connection and try again after a few moments. If the problem persists, please contact support.

Q1841: the app is moving very slow on my phone. is it the app or my internet connection? A: It is most likely your internet connection. We checked our system and the app’s response time is currently normal at <<Server_Response_Time>> ms. Please try switching between Wi-Fi and mobile data to see if it improves.

Questions with Dynamic values

This section includes questions where the answer contains information that changes frequently (like rates or availability) and would be retrieved from a backend system in a live environment.

Q37: do you have on online portal to send money? can you share the link? A: yes. <<Link to online portal>>

Q72: what is the customer service hotline number? A: Our customer service hotline is <<Hotline Number>>.

Q73: do you offer support through whatsapp or other messaging platforms? A: Yes, we offer customer support through WhatsApp.

Q74: what are the customer service operating hours? A: Our customer service is available from <<Start Time>> to <<End Time>>, <<Days of the Week>>.

Q75: how can i provide feedback or file a complaint? A: You can provide feedback or file a complaint by contacting our customer service hotline, sending an email to <<Support Email>>, or visiting a branch to speak with the manager.

Q126: what are the timing of call centre? A: Our call center operates from <<Start Time>> to <<End Time>> daily.

Q127: what time are they open to receive calls and up to what time? A: You can reach our call center support from <<Start Time>> in the morning until <<End Time>> in the evening.

Foreign Currency Exchange & Money Transfer Rates

Q5: what is the rate of <<currency>> if i wanted to sell? (apply 3 digits as well as full names of currencies) A: <<currency>> rate is <<rate>>, would you like me to create a transaction?

Q26: do you buy these currencies? (list all the foreign currencies that we don’t buy) A: We buy a wide range of currencies. For a specific currency like <<Currency Name>>, I would need to check our system for the current buy rate.

Q27: do you sell these currencies? (list all the foreign currencies that we don’t sell) A: We sell a wide range of currencies. For a specific currency like <<Currency Name>>, I would need to check our system for availability and the current sell rate.

Q28: do you have the stock of this foreign currency? A: To check if the currency is available for your desired amount, please create a transaction through the app, and the system will confirm its availability.

Q40: what is the rate of xxx (the name of the currency code and name of the foreign currencies)? A: Please find our current rates here: <<Rate Table>>.

Q269: what is the buy rate for turkish lira trl? A: The current buy rate for Turkish Lira (TRL) is <<Buy Rate>>.

Q270: how much will i get if i sell turkish lira trl to alfardan exchange? A: If you sell <<Amount>> Turkish Lira (TRL), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q271: what is the sell rate for turkish lira trl? A: The current sell rate for Turkish Lira (TRL) is <<Sell Rate>>.

Q272: how much do i need to pay to buy turkish lira trl at alfardan exchange? A: To buy <<Amount>> Turkish Lira (TRL), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q273: what is the money transfer rate for turkish lira trl? A: The current money transfer rate for Turkish Lira (TRL) is <<Transfer Rate>>.

Q274: how much will be received in turkish lira trl if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<TRY Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q275: what is the money transfer rate for syrian pound syp? A: The current money transfer rate for Syrian Pound (SYP) is <<Transfer Rate>>.

Q276: how much will be received in syrian pound syp if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<SYP Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q277: what is the money transfer rate for sudanese pound sdg? A: The current money transfer rate for Sudanese Pound (SDG) is <<Transfer Rate>>.

Q278: how much will be received in sudanese pound sdg if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<SDG Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q279: what is the buy rate for hong kong dollar hkd? A: The current buy rate for Hong Kong Dollar (HKD) is <<Buy Rate>>.

Q280: how much will i get if i sell hong kong dollar hkd to alfardan exchange? A: If you sell <<Amount>> Hong Kong Dollar (HKD), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q281: what is the sell rate for hong kong dollar hkd? A: The current sell rate for Hong Kong Dollar (HKD) is <<Sell Rate>>.

Q282: how much do i need to pay to buy hong kong dollar hkd at alfardan exchange? A: To buy <<Amount>> Hong Kong Dollar (HKD), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q283: what is the buy rate for georgian lari gel? A: The current buy rate for Georgian Lari (GEL) is <<Buy Rate>>.

Q284: how much will i get if i sell georgian lari gel to alfardan exchange? A: If you sell <<Amount>> Georgian Lari (GEL), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q285: what is the sell rate for georgian lari gel? A: The current sell rate for Georgian Lari (GEL) is <<Sell Rate>>.

Q286: how much do i need to pay to buy georgian lari gel at alfardan exchange? A: To buy <<Amount>> Georgian Lari (GEL), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q287: what is the buy rate for swedish krona sek? A: The current buy rate for Swedish Krona (SEK) is <<Buy Rate>>.

Q288: how much will i get if i sell swedish krona sek to alfardan exchange? A: If you sell <<Amount>> Swedish Krona (SEK), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q289: what is the sell rate for swedish krona sek? A: The current sell rate for Swedish Krona (SEK) is <<Sell Rate>>.

Q290: how much do i need to pay to buy swedish krona sek at alfardan exchange? A: Yes I want to buy <<Back>> Swedish Krona (SEK), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q291: what is the buy rate for russian ruble rub? A: The current buy rate for Russian Ruble (RUB) is <<Buy Rate>>.

Q292: how much will i get if i sell russian ruble rub to alfardan exchange? A: If you sell <<Amount>> Russian Ruble (RUB), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q293: what is the sell rate for russian ruble rub? A: The current sell rate for Russian Ruble (RUB) is <<Sell Rate>>.

Q294: how much do i need to pay to buy russian ruble rub at alfardan exchange? A: To buy <<Amount>> Russian Ruble (RUB), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q295: what is the buy rate for new zealand dollar nzd? A: The current buy rate for New Zealand Dollar (NZD) is <<Buy Rate>>.

Q296: how much will i get if i sell new zealand dollar nzd to alfardan exchange? A: If you sell <<Amount>> New Zealand Dollar (NZD), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q297: what is the sell rate for new zealand dollar nzd? A: The current sell rate for New Zealand Dollar (NZD) is <<Sell Rate>>.

Q298: how much do i need to pay to buy new zealand dollar nzd at alfardan exchange? A: To buy <<Amount>> New Zealand Dollar (NZD), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q299: what is the buy rate for iraqi dinar iqd? A: The current buy rate for Iraqi Dinar (IQD) is <<Buy Rate>>.

Q300: how much will i get if i sell iraqi dinar iqd to alfardan exchange? A: If you sell <<Amount>> Iraqi Dinar (IQD), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q301: what is the sell rate for iraqi dinar iqd? A: The current sell rate for Iraqi Dinar (IQD) is <<Sell Rate>>.

Q302: how much do i need to pay to buy iraqi dinar iqd at alfardan exchange? A: To buy <<Amount>> Iraqi Dinar (IQD), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q303: what is the buy rate for south african rand zar? A: The current buy rate for South African Rand (ZAR) is <<Buy Rate>>.

Q304: how much will i get if i sell south african rand zar to alfardan exchange? A: If you sell <<Amount>> South African Rand (ZAR), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q305: what is the sell rate for south african rand zar? A: The current sell rate for South African Rand (ZAR) is <<Sell Rate>>.

Q306: how much do i need to pay to buy south african rand zar at alfardan exchange? A: To buy <<Amount>> South African Rand (ZAR), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q307: what is the buy rate for algerian dinar dzd? A: The current buy rate for Algerian Dinar (DZD) is <<Buy Rate>>.

Q308: how much will i get if i sell algerian dinar dzd to alfardan exchange? A: If you sell <<Amount>> Algerian Dinar (DZD), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q309: what is the sell rate for algerian dinar dzd? A: The current sell rate for Algerian Dinar (DZD) is <<Sell Rate>>.

Q310: how much do i need to pay to buy algerian dinar dzd at alfardan exchange? A: To buy <<Amount>> Algerian Dinar (DZD), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q311: what is the buy rate for us dollar usd? A: The current buy rate for US Dollar (USD) is <<Buy Rate>>.

Q312: how much will i get if i sell us dollar usd to alfardan exchange? A: If you sell <<Amount>> US Dollar (USD), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q313: what is the sell rate for us dollar usd? A: The current sell rate for US Dollar (USD) is <<Sell Rate>>.

Q314: how much do i need to pay to buy us dollar usd at alfardan exchange? A: To buy <<Amount>> US Dollar (USD), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q315: what is the money transfer rate for us dollar usd? A: The current money transfer rate for US Dollar (USD) is <<Transfer Rate>>.

Q316: how much will be received in us dollar usd if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<USD Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q317: what is the buy rate for great britain pound gbp? A: The current buy rate for Great Britain Pound (GBP) is <<Buy Rate>>.

Q318: how much will i get if i sell great britain pound gbp to alfardan exchange? A: If you sell <<Amount>> Great Britain Pound (GBP), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q319: what is the sell rate for great britain pound gbp? A: The current sell rate for Great Britain Pound (GBP) is <<Sell Rate>>.

Q320: how much do i need to pay to buy great britain pound gbp at alfardan exchange? A: To buy <<Amount>> Great Britain Pound (GBP), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q321: what is the money transfer rate for great britain pound gbp? A: The current money transfer rate for Great Britain Pound (GBP) is <<Transfer Rate>>.

Q322: how much will be received in great britain pound gbp if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<GBP Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q323: what is the buy rate for euro eur? A: The current buy rate for Euro (EUR) is <<Buy Rate>>.

Q324: how much will i get if i sell euro eur to alfardan exchange? A: If you sell <<Amount>> Euro (EUR), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q325: what is the sell rate for euro eur? A: The current sell rate for Euro (EUR) is <<Sell Rate>>.

Q326: how much do i need to pay to buy euro eur at alfardan exchange? A: To buy <<Amount>> Euro (EUR), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q327: what is the money transfer rate for euro eur? A: The current money transfer rate for Euro (EUR) is <<Transfer Rate>>.

Q328: how much will be received in euro eur if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<EUR Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q329: what is the buy rate for swiss franc chf? A: The current buy rate for Swiss Franc (CHF) is <<Buy Rate>>.

Q330: how much will i get if i sell swiss franc chf to alfardan exchange? A: If you sell <<Amount>> Swiss Franc (CHF), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q331: what is the sell rate for swiss franc chf? A: The current sell rate for Swiss Franc (CHF) is <<Sell Rate>>.

Q332: how much do i need to pay to buy swiss franc chf at alfardan exchange? A: To buy <<Amount>> Swiss Franc (CHF), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q333: what is the money transfer rate for swiss franc chf? A: The current money transfer rate for Swiss Franc (CHF) is <<Transfer Rate>>.

Q334: how much will be received in swiss franc chf if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<CHF Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q335: what is the buy rate for canadian dollar cad? A: The current buy rate for Canadian Dollar (CAD) is <<Buy Rate>>.

Q336: how much will i get if i sell canadian dollar cad to alfardan exchange? A: If you sell <<Amount>> Canadian Dollar (CAD), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q337: what is the sell rate for canadian dollar cad? A: The current sell rate for Canadian Dollar (CAD) is <<Sell Rate>>.

Q338: how much do i need to pay to buy canadian dollar cad at alfardan exchange? A: To buy <<Amount>> Canadian Dollar (CAD), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q339: what is the money transfer rate for canadian dollar cad? A: The current money transfer rate for Canadian Dollar (CAD) is <<Transfer Rate>>.

Q340: how much will be received in canadian dollar cad if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<CAD Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q341: what is the buy rate for australian dollar aud? A: The current buy rate for Australian Dollar (AUD) is <<Buy Rate>>.

Q342: how much will i get if i sell australian dollar aud to alfardan exchange? A: If you sell <<Amount>> Australian Dollar (AUD), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q343: what is the sell rate for australian dollar aud? A: The current sell rate for Australian Dollar (AUD) is <<Sell Rate>>.

Q344: how much do i need to pay to buy australian dollar aud at alfardan exchange? A: To buy <<Amount>> Australian Dollar (AUD), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q345: what is the money transfer rate for australian dollar aud? A: The current money transfer rate for Australian Dollar (AUD) is <<Transfer Rate>>.

Q346: how much will be received in australian dollar aud if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<AUD Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q347: what is the buy rate for kuwaiti dinar kwd? A: The current buy rate for Kuwaiti Dinar (KWD) is <<Buy Rate>>.

Q348: how much will i get if i sell kuwaiti dinar kwd to alfardan exchange? A: If you sell <<Amount>> Kuwaiti Dinar (KWD), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q349: what is the sell rate for kuwaiti dinar kwd? A: The current sell rate for Kuwaiti Dinar (KWD) is <<Sell Rate>>.

Q350: how much do i need to pay to buy kuwaiti dinar kwd at alfardan exchange? A: To buy <<Amount>> Kuwaiti Dinar (KWD), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q351: what is the money transfer rate for kuwaiti dinar kwd? A: The current money transfer rate for Kuwaiti Dinar (KWD) is <<Transfer Rate>>.

Q352: how much will be received in kuwaiti dinar kwd if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<KWD Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q353: what is the buy rate for omani riyal omr? A: The current buy rate for Omani Riyal (OMR) is <<Buy Rate>>.

Q354: how much will i get if i sell omani riyal omr to alfardan exchange? A: If you sell <<Amount>> Omani Riyal (OMR), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q355: what is the sell rate for omani riyal omr? A: The current sell rate for Omani Riyal (OMR) is <<Sell Rate>>.

Q356: how much do i need to pay to buy omani riyal omr at alfardan exchange? A: To buy <<Amount>> Omani Riyal (OMR), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q357: what is the money transfer rate for omani riyal omr? A: The current money transfer rate for Omani Riyal (OMR) is <<Transfer Rate>>.

Q358: how much will be received in omani riyal omr if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<OMR Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q359: what is the buy rate for jordanian dinar jod? A: The current buy rate for Jordanian Dinar (JOD) is <<Buy Rate>>.

Q360: how much will i get if i sell jordanian dinar jod to alfardan exchange? A: If you sell <<Amount>> Jordanian Dinar (JOD), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q361: what is the sell rate for jordanian dinar jod? A: The current sell rate for Jordanian Dinar (JOD) is <<Sell Rate>>.

Q362: how much do i need to pay to buy jordanian dinar jod at alfardan exchange? A: To buy <<Amount>> Jordanian Dinar (JOD), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q363: what is the money transfer rate for jordanian dinar jod? A: The current money transfer rate for Jordanian Dinar (JOD) is <<Transfer Rate>>.

Q364: how much will be received in jordanian dinar jod if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<JOD Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q365: what is the money transfer rate for yemeni riyal yer? A: The current money transfer rate for Yemeni Riyal (YER) is <<Transfer Rate>>.

Q366: how much will be received in yemeni riyal yer if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<YER Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q367: what is the buy rate for tunisian dinar tud? A: The current buy rate for Tunisian Dinar (TUD) is <<Buy Rate>>.

Q368: how much will i get if i sell tunisian dinar tud to alfardan exchange? A: If you sell <<Amount>> Tunisian Dinar (TUD), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q369: what is the sell rate for tunisian dinar tud? A: The current sell rate for Tunisian Dinar (TUD) is <<Sell Rate>>.

Q370: how much do i need to pay to buy tunisian dinar tud at alfardan exchange? A: To buy <<Amount>> Tunisian Dinar (TUD), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q371: what is the buy rate for moroccan dirhams mod? A: The current buy rate for Moroccan Dirhams (MOD) is <<Buy Rate>>.

Q372: how much will i get if i sell moroccan dirhams mod to alfardan exchange? A: If you sell <<Amount>> Moroccan Dirhams (MOD), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q373: what is the sell rate for moroccan dirhams mod? A: The current sell rate for Moroccan Dirhams (MOD) is <<Sell Rate>>.

Q374: how much do i need to pay to buy moroccan dirhams mod at alfardan exchange? A: To buy <<Amount>> Moroccan Dirhams (MOD), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q375: what is the money transfer rate for moroccan dirhams mod? A: The current money transfer rate for Moroccan Dirhams (MOD) is <<Transfer Rate>>.

Q376: how much will be received in moroccan dirhams mod if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<MOD Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q377: what is the buy rate for lebanese lira? A: The current buy rate for Lebanese Lira (LBP) is <<Buy Rate>>.

Q378: how much will i get if i sell lebanese lira to alfardan exchange? A: If you sell <<Amount>> Lebanese Lira (LBP), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q379: what is the sell rate for lebanese lira? A: The current sell rate for Lebanese Lira (LBP) is <<Sell Rate>>.

Q380: how much do i need to pay to buy lebanese lira at alfardan exchange? A: To buy <<Amount>> Lebanese Lira (LBP), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q381: what is the buy rate for uae dirham aed? A: The current buy rate for UAE Dirham (AED) is <<Buy Rate>>.

Q382: how much will i get if i sell uae dirham aed to alfardan exchange? A: If you sell <<Amount>> UAE Dirham (AED), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q383: what is the sell rate for uae dirham aed? A: The current sell rate for UAE Dirham (AED) is <<Sell Rate>>.

Q384: how much do i need to pay to buy uae dirham aed at alfardan exchange? A: To buy <<Amount>> UAE Dirham (AED), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q385: what is the money transfer rate for uae dirham aed? A: The current money transfer rate for UAE Dirham (AED) is <<Transfer Rate>>.

Q386: how much will be received in uae dirham aed if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<AED Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q387: what is the buy rate for saudi riyal sar? A: The current buy rate for Saudi Riyal (SAR) is <<Buy Rate>>.

Q388: how much will i get if i sell saudi riyal sar to alfardan exchange? A: If you sell <<Amount>> Saudi Riyal (SAR), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q389: what is the sell rate for saudi riyal sar? A: The current sell rate for Saudi Riyal (SAR) is <<Sell Rate>>.

Q390: how much do i need to pay to buy saudi riyal sar at alfardan exchange? A: To buy <<Amount>> Saudi Riyal (SAR), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q391: what is the money transfer rate for saudi riyal sar? A: The current money transfer rate for Saudi Riyal (SAR) is <<Transfer Rate>>.

Q392: how much will be received in saudi riyal sar if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<SAR Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q393: what is the buy rate for bahraini dinar bhd? A: The current buy rate for Bahraini Dinar (BHD) is <<Buy Rate>>.

Q394: how much will i get if i sell bahraini dinar bhd to alfardan exchange? A: If you sell <<Amount>> Bahraini Dinar (BHD), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q395: what is the sell rate for bahraini dinar bhd? A: The current sell rate for Bahraini Dinar (BHD) is <<Sell Rate>>.

Q396: how much do i need to pay to buy bahraini dinar bhd at alfardan exchange? A: To buy <<Amount>> Bahraini Dinar (BHD), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q397: what is the money transfer rate for bahraini dinar bhd? A: The current money transfer rate for Bahraini Dinar (BHD) is <<Transfer Rate>>.

Q398: how much will be received in bahraini dinar bhd if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<BHD Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q399: what is the buy rate for egyptian pound egp? A: The current buy rate for Egyptian Pound (EGP) is <<Buy Rate>>.

Q400: how much will i get if i sell egyptian pound egp to alfardan exchange? A: If you sell <<Amount>> Egyptian Pound (EGP), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q401: what is the sell rate for egyptian pound egp? A: The current sell rate for Egyptian Pound (EGP) is <<Sell Rate>>.

Q402: how much do i need to pay to buy egyptian pound egp at alfardan exchange? A: To buy <<Amount>> Egyptian Pound (EGP), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q403: what is the money transfer rate for egyptian pound egp? A: The current money transfer rate for Egyptian Pound (EGP) is <<Transfer Rate>>.

Q404: how much will be received in egyptian pound egp if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<EGP Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q405: what is the buy rate for thai baht thb? A: The current buy rate for Thai Baht (THB) is <<Buy Rate>>.

Q406: how much will i get if i sell thai baht thb to alfardan exchange? A: If you sell <<Amount>> Thai Baht (THB), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q407: what is the sell rate for thai baht thb? A: The current sell rate for Thai Baht (THB) is <<Sell Rate>>.

Q408: how much do i need to pay to buy thai baht thb at alfardan exchange? A: To buy <<Amount>> Thai Baht (THB), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q409: what is the buy rate for japanese yen jpy? A: The current buy rate for Japanese Yen (JPY) is <<Buy Rate>>.

Q410: how much will i get if i sell japanese yen jpy to alfardan exchange? A: If you sell <<Amount>> Japanese Yen (JPY), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q411: what is the sell rate for japanese yen jpy? A: The current sell rate for Japanese Yen (JPY) is <<Sell Rate>>.

Q412: how much do i need to pay to buy japanese yen jpy at alfardan exchange? A: To buy <<Amount>> Japanese Yen (JPY), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q413: what is the buy rate for indonesian rupiah idr? A: The current buy rate for Indonesian Rupiah (IDR) is <<Buy Rate>>.

Q414: how much will i get if i sell indonesian rupiah idr to alfardan exchange? A: If you sell <<Amount>> Indonesian Rupiah (IDR), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q415: what is the sell rate for indonesian rupiah idr? A: The current sell rate for Indonesian Rupiah (IDR) is <<Sell Rate>>.

Q416: how much do i need to pay to buy indonesian rupiah idr at alfardan exchange? A: To buy <<Amount>> Indonesian Rupiah (IDR), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q417: what is the money transfer rate for indonesian rupiah idr? A: The current money transfer rate for Indonesian Rupiah (IDR) is <<Transfer Rate>>.

Q418: how much will be received in indonesian rupiah idr if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<IDR Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q419: what is the buy rate for chinese yuan cny? A: The current buy rate for Chinese Yuan (CNY) is <<Buy Rate>>.

Q420: how much will i get if i sell chinese yuan cny to alfardan exchange? A: If you sell <<Amount>> Chinese Yuan (CNY), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q421: what is the sell rate for chinese yuan cny? A: The current sell rate for Chinese Yuan (CNY) is <<Sell Rate>>.

Q422: how much do i need to pay to buy chinese yuan cny at alfardan exchange? A: To buy <<Amount>> Chinese Yuan (CNY), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q423: what is the buy rate for malaysian ringgit myr? A: The current buy rate for Malaysian Ringgit (MYR) is <<Buy Rate>>.

Q424: how much will i get if i sell malaysian ringgit myr to alfardan exchange? A: If you sell <<Amount>> Malaysian Ringgit (MYR), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q425: what is the sell rate for malaysian ringgit myr? A: The current sell rate for Malaysian Ringgit (MYR) is <<Sell Rate>>.

Q426: how much do i need to pay to buy malaysian ringgit myr at alfardan exchange? A: To buy <<Amount>> Malaysian Ringgit (MYR), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q427: what is the money transfer rate for malaysian ringgit myr? A: The current money transfer rate for Malaysian Ringgit (MYR) is <<Transfer Rate>>.

Q428: how much will be received in malaysian ringgit myr if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<MYR Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q429: what is the buy rate for pakistani rupees pkr? A: The current buy rate for Pakistani Rupees (PKR) is <<Buy Rate>>.

Q430: how much will i get if i sell pakistani rupees pkr to alfardan exchange? A: If you sell <<Amount>> Pakistani Rupees (PKR), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q431: what is the sell rate for pakistani rupees pkr? A: The current sell rate for Pakistani Rupees (PKR) is <<Sell Rate>>.

Q432: how much do i need to pay to buy pakistani rupees pkr at alfardan exchange? A: To buy <<Amount>> Pakistani Rupees (PKR), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q433: what is the money transfer rate for pakistani rupees pkr? A: The current money transfer rate for Pakistani Rupees (PKR) is <<Transfer Rate>>.

Q434: how much will be received in pakistani rupees pkr if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<PKR Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q435: what is the buy rate for indian rupees inr? A: The current buy rate for Indian Rupees (INR) is <<Buy Rate>>.

Q436: how much will i get if i sell indian rupees inr to alfardan exchange? A: If you sell <<Amount>> Indian Rupees (INR), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q437: what is the sell rate for indian rupees inr? A: The current sell rate for Indian Rupees (INR) is <<Sell Rate>>.

Q438: how much do i need to pay to buy indian rupees inr at alfardan exchange? A: To buy <<Amount>> Indian Rupees (INR), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q439: what is the money transfer rate for indian rupees inr? A: The current money transfer rate for Indian Rupees (INR) is <<Transfer Rate>>.

Q440: how much will be received in indian rupees inr if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<INR Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q441: what is the buy rate for nepalese rupees npr? A: The current buy rate for Nepalese Rupees (NPR) is <<Buy Rate>>.

Q442: how much will i get if i sell nepalese rupees npr to alfardan exchange? A: If you sell <<Amount>> Nepalese Rupees (NPR), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q443: what is the sell rate for nepalese rupees npr? A: The current sell rate for Nepalese Rupees (NPR) is <<Sell Rate>>.

Q444: how much do i need to pay to buy nepalese rupees npr at alfardan exchange? A: To buy <<Amount>> Nepalese Rupees (NPR), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q445: what is the money transfer rate for nepalese rupees npr? A: The current money transfer rate for Nepalese Rupees (NPR) is <<Transfer Rate>>.

Q446: how much will be received in nepalese rupees npr if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<NPR Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q447: what is the buy rate for sri lankan rupees lkr? A: The current buy rate for Sri Lankan Rupees (LKR) is <<Buy Rate>>.

Q448: how much will i get if i sell sri lankan rupees lkr to alfardan exchange? A: If you sell <<Amount>> Sri Lankan Rupees (LKR), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q449: what is the sell rate for sri lankan rupees lkr? A: The current sell rate for Sri Lankan Rupees (LKR) is <<Sell Rate>>.

Q450: how much do i need to pay to buy sri lankan rupees lkr at alfardan exchange? A: To buy <<Amount>> Sri Lankan Rupees (LKR), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q451: what is the money transfer rate for sri lankan rupees lkr? A: The current money transfer rate for Sri Lankan Rupees (LKR) is <<Transfer Rate>>.

Q452: how much will be received in sri lankan rupees lkr if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<LKR Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q453: what is the buy rate for bangladesh taka bdt? A: The current buy rate for Bangladesh Taka (BDT) is <<Buy Rate>>.

Q454: how much will i get if i sell bangladesh taka bdt to alfardan exchange? A: If you sell <<Amount>> Bangladesh Taka (BDT), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q455: what is the sell rate for bangladesh taka bdt? A: The current sell rate for Bangladesh Taka (BDT) is <<Sell Rate>>.

Q456: how much do i need to pay to buy bangladesh taka bdt at alfardan exchange? A: To buy <<Amount>> Bangladesh Taka (BDT), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q457: what is the money transfer rate for bangladesh taka bdt? A: The current money transfer rate for Bangladesh Taka (BDT) is <<Transfer Rate>>.

Q458: how much will be received in bangladesh taka bdt if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<BDT Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q459: what is the buy rate for philippines peso php? A: The current buy rate for Philippines Peso (PHP) is <<Buy Rate>>.

Q460: how much will i get if i sell philippines peso php to alfardan exchange? A: If you sell <<Amount>> Philippines Peso (PHP), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q461: what is the sell rate for philippines peso php? A: The current sell rate for Philippines Peso (PHP) is <<Sell Rate>>.

Q462: how much do i need to pay to buy philippines peso php at alfardan exchange? A: To buy <<Amount>> Philippines Peso (PHP), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q463: what is the money transfer rate for philippines peso php? A: The current money transfer rate for Philippines Peso (PHP) is <<Transfer Rate>>.

Q464: how much will be received in philippines peso php if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<PHP Amount>> based on the current transfer rate of <<Transfer Rate>>.

Q465: what is the buy rate for singapore dollar sgd? A: The current buy rate for Singapore Dollar (SGD) is <<Buy Rate>>.

Q466: how much will i get if i sell singapore dollar sgd to alfardan exchange? A: If you sell <<Amount>> Singapore Dollar (SGD), you will get <<QAR Amount>> based on the current rate of <<Buy Rate>>.

Q467: what is the sell rate for singapore dollar sgd? A: The current sell rate for Singapore Dollar (SGD) is <<Sell Rate>>.

Q468: how much do i need to pay to buy singapore dollar sgd at alfardan exchange? A: To buy <<Amount>> Singapore Dollar (SGD), you will need to pay <<QAR Amount>> based on the current rate of <<Sell Rate>>.

Q469: what is the money transfer rate for singapore dollar sgd? A: The current money transfer rate for Singapore Dollar (SGD) is <<Transfer Rate>>.

Q470: how much will be received in singapore dollar sgd if i send money using alfardan exchange? A: If you send <<QAR Amount>>, the recipient will receive approximately <<SGD Amount>> based on the current transfer rate of <<Transfer Rate>>.

Gold and Bullion Pricing & Availability

Q471: what is the price of minted gold – bar 10 gram ayautul kursi? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q472: can i buy minted gold – bar 10 gram ayautul kursi at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q473: is minted gold – bar 10 gram ayautul kursi available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q474: do you offer delivery for minted gold – bar 10 gram ayautul kursi? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q475: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for minted gold – bar 10 gram ayautul kursi? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q476: what is the price of minted gold-bar 20 gram kaaba? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q477: can i buy minted gold-bar 20 gram kaaba at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q478: is minted gold-bar 20 gram kaaba available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q479: do you offer delivery for minted gold-bar 20 gram kaaba? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q480: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for minted gold-bar 20 gram kaaba? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q481: what is the price of minted gold-bar 01 gram? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q482: can i buy minted gold-bar 01 gram at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q483: is minted gold-bar 01 gram available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q484: do you offer delivery for minted gold-bar 01 gram? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q485: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for minted gold-bar 01 gram? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q486: what is the price of minted gold-bar 2.5 gram? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q487: can i buy minted gold-bar 2.5 gram at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q488: is minted gold-bar 2.5 gram available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q489: do you offer delivery for minted gold-bar 2.5 gram? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q490: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash or debit card or credit card or naps or google pay or by cheque or online transfer or cash for minted gold-bar 2.5 gram? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q491: what is the price of minted gold-bar 05 gram? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q492: can i buy minted gold-bar 05 gram at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q493: is minted gold-bar 05 gram available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q494: do you offer delivery for minted gold-bar 05 gram? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q495: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash or debit card or credit card or naps or google pay or by cheque or online transfer or cash for minted gold-bar 05 gram? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q496: what is the price of minted gold-bar 10 gram? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q497: can i buy minted gold-bar 10 gram at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q498: is minted gold-bar 10 gram available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q499: do you offer delivery for minted gold-bar 10 gram? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q500: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for minted gold-bar 10 gram? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q501: what is the price of minted gold-bar 20 gram? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q502: can i buy minted gold-bar 20 gram at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q503: is minted gold-bar 20 gram available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q504: do you offer delivery for minted gold-bar 20 gram? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q505: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for minted gold-bar 20 gram? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q506: what is the price of minted gold-bar 50 gram? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q507: can i buy minted gold-bar 50 gram at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q508: is minted gold-bar 50 gram available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q509: do you offer delivery for minted gold-bar 50 gram? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q510: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for minted gold-bar 50 gram? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q511: what is the price of minted gold bar 100 gram? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q512: can i buy minted gold bar 100 gram at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q513: is minted gold bar 100 gram available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q514: do you offer delivery for minted gold bar 100 gram? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q515: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for minted gold bar 100 gram? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q516: what is the price of minted gold bar 250 gram? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q517: can i buy minted gold bar 250 gram at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q518: is minted gold bar 250 gram available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q519: do you offer delivery for minted gold bar 250 gram? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q520: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for minted gold bar 250 gram? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q521: what is the price of minted gold-bar 1/2 oz gram? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q522: can i buy minted gold-bar 1/2 oz gram at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q523: is minted gold-bar 1/2 oz gram available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q524: do you offer delivery for minted gold-bar 1/2 oz gram? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q525: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for minted gold-bar 1/2 oz gram? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q526: what is the price of minted gold-bar 1 oz gram? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q527: can i buy minted gold-bar 1 oz gram at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q528: is minted gold-bar 1 oz gram available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q529: do you offer delivery for minted gold-bar 1 oz gram? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q530: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for minted gold-bar 1 oz gram? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q531: what is the price of minted gold-bar 01 tola? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q532: can i buy minted gold-bar 01 tola at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q533: is minted gold-bar 01 tola available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q534: do you offer delivery for minted gold-bar 01 tola? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q535: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for minted gold-bar 01 tola? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q536: what is the price of minted gold-bar 02 tola? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q537: can i buy minted gold-bar 02 tola at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q538: is minted gold-bar 02 tola available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q539: do you offer delivery for minted gold-bar 02 tola? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q540: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for minted gold-bar 02 tola? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q541: what is the price of minted gold-bar 03 tola? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q542: can i buy minted gold-bar 03 tola at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q543: is minted gold-bar 03 tola available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q544: do you offer delivery for minted gold-bar 03 tola? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q545: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for minted gold-bar 03 tola? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q546: what is the price of minted gold-bar 05 tola? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q547: can i buy minted gold-bar 05 tola at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q548: is minted gold-bar 05 tola available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q549: do you offer delivery for minted gold-bar 05 tola? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q550: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for minted gold-bar 05 tola? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q551: what is the price of minted gold-bar 10 tola? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q552: can i buy minted gold-bar 10 tola at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q553: is minted gold-bar 10 tola available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q554: do you offer delivery for minted gold-bar 10 tola? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q555: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for minted gold-bar 10 tola? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q556: what is the price of minted gold-bar 5 oz bar? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q557: can i buy minted gold-bar 5 oz bar at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q558: is minted gold-bar 5 oz bar available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q559: do you offer delivery for minted gold-bar 5 oz bar? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q560: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for minted gold-bar 5 oz bar? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q561: what is the price of minted gold-bar 10 oz bar? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q562: can i buy minted gold-bar 10 oz bar at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q563: is minted gold-bar 10 oz bar available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q564: do you offer delivery for minted gold-bar 10 oz bar? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q565: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for minted gold-bar 10 oz bar? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q566: what is the price of minted gold bar half kg? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q567: can i buy minted gold bar half kg at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q568: is minted gold bar half kg available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q569: do you offer delivery for minted gold bar half kg? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q570: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for minted gold bar half kg? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q571: what is the price of minted gold-bar 01 kilo? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q572: can i buy minted gold-bar 01 kilo at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q573: is minted gold-bar 01 kilo available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q574: do you offer delivery for minted gold-bar 01 kilo? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q575: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for minted gold-bar 01 kilo? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q576: what is the price of minted gold-bar 1 kg 999.9? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q577: can i buy minted gold-bar 1 kg 999.9 at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q578: is minted gold-bar 1 kg 999.9 available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q579: do you offer delivery for minted gold-bar 1 kg 999.9? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q580: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for minted gold-bar 1 kg 999.9? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q581: what is the price of 1-kilo-ladyfortunia-999.9-gb? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q582: can i buy 1-kilo-ladyfortunia-999.9-gb at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q583: is 1-kilo-ladyfortunia-999.9-gb available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q584: do you offer delivery for 1-kilo-ladyfortunia-999.9-gb? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q585: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for 1-kilo-ladyfortunia-999.9-gb? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q586: what is the price of britannia gold coin 24 k 1 oz? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q588: is britannia gold coin 24 k 1 oz available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q589: do you offer delivery for britannia gold coin 24 k 1 oz? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q590: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for britannia gold coin 24 k 1 oz? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q591: what is the price of britannia gold coin 24 k 1/2 oz 15.55 g? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q592: can i buy britannia gold coin 24 k 1/2 oz 15.55 g at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q593: is britannia gold coin 24 k 1/2 oz 15.55 g available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q594: do you offer delivery for britannia gold coin 24 k 1/2 oz 15.55 g? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q595: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for britannia gold coin 24 k 1/2 oz 15.55 g? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q596: what is the price of britannia gold coin 24 k 1/4 oz 7.77 g? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q597: can i buy britannia gold coin 24 k 1/4 oz 7.77 g at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q598: is britannia gold coin 24 k 1/4 oz 7.77 g available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q599: do you offer delivery for britannia gold coin 24 k 1/4 oz 7.77 g? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q600: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for britannia gold coin 24 k 1/4 oz 7.77 g? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q601: what is the price of britannia gold coin 24 k oz 3.11 g? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q602: can i buy britannia gold coin 24 k oz 3.11 g at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q603: is britannia gold coin 24 k oz 3.11 g available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q604: do you offer delivery for britannia gold coin 24 k oz 3.11 g? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q605: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for britannia gold coin 24 k oz 3.11 g? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q606: what is the price of sovereign gold coin 22 k 08 g? A: The price of <<PieceName>> is <<Price>>; would you like me to show the details or add it in your cart?

Q607: can i buy sovereign gold coin 22 k 08 g at the branch? A: Yes, the <<PieceName>> is available for purchase at our branches, subject to stock availability.

Q608: is sovereign gold coin 22 k 08 g available today? A: I can check the current stock for <<PieceName>>. Please wait a moment.

Q609: do you offer delivery for sovereign gold coin 22 k 08 g? A: Yes, we offer secure delivery for <<PieceName>> when you purchase it through our mobile app.

Q610: can i pay using apple pay or debit card or credit card or naps or google pay or by cheque or online transfer or cash for sovereign gold coin 22 k 08 g? A: For <<PieceName>>, you can pay using <<Accepted Payment Methods>> at our branches or via debit card on our app.

Q639: what are the current prices for gold per kilogram and per ounce? A: The price of gold is based on the product; I have <<Brand 1>>, <<Brand 2>>, <<Brand 3>> brands available for 1 KG gold bar. Please tell me your choice?

Q975: what is the price of gold per gram today? A: The price of one gram PAMP gold is <<Price>>; however the price per gram is different based on product selection.

Q976: how much is a 1 oz gold coin today? A: The current price for a 1 oz gold coin is <<Price>>. Would you like to see the available designs?

Q977: what is the current price for a 10g gold bar? A: The price of a 10g gold bar depends on the brand. We have <<Brand 1>> and <<Brand 2>> available. Which would you like to know the price for?

Transaction Status & History

Q43: where can my relative/friend/beneficiary in —— country collect cash from? A: This depends on the agent used to send the money. If you provide the transaction reference number, I can check the agent details for you.

Q44: what is the status of my money transfer/ transaction send to —– country? A: Please provide the transaction reference number, and I will check the status for you. Alternatively, I can open your transaction history in the mobile app.

Q45: can you show the history of my transactons/remittances/forex/gold for the past 6 months? A: Yes, I can open the transaction history page on the mobile app for you.

Q92: i wanted to check the status of a money transfer that i sent last week. A: Certainly. Please provide the transaction reference number, or I can open your transaction history in the app for you to view it.

Q838: do you have us dollars available now? A: Yes, we generally have US Dollars available. To ensure we have the amount you require at your preferred branch, you can call them directly or place an order through our app.

Q839: can i buy euros at your branch? A: Yes, you can buy Euros at our branches. Stock can vary, so for large amounts, we recommend calling the branch in advance.

Q840: do you sell british pounds? A: Yes, we buy and sell Great British Pounds (GBP). You can check the current rate in our app or visit a branch.

Q841: can i get indian rupees from alfardan exchange? A: Due to regulations, the import and export of Indian Rupees are restricted. Therefore, we do not buy or sell INR in cash. You can, however, send money to an account in India.

Q842: do you exchange philippine pesos? A: Yes, we buy and sell Philippine Pesos (PHP). Please check our app for the latest exchange rates.

Q843: do you have pakistani rupees in stock? A: Due to regulations, the import and export of Pakistani Rupees are restricted. Therefore, we do not buy or sell PKR in cash. You can, however, send money to an account in Pakistan.

Q844: can i buy bangladeshi taka here? A: Due to regulations, the import and export of Bangladeshi Taka are restricted. Therefore, we do not buy or sell BDT in cash. You can, however, send money to an account in Bangladesh.

Q849: do you deal in kuwaiti dinars? A: Yes, we buy and sell Kuwaiti Dinars (KWD). Please visit a branch or check our app for today’s rate.

Q853: do you exchange chinese yuan? A: Yes, we buy and sell Chinese Yuan (CNY). For current rates and availability, please check our app or with a branch.

Q855: do you have canadian dollars in stock? A: Yes, Canadian Dollars (CAD) are one of the major currencies we handle. Please visit any of our branches for your requirement.

Q858: what’s the exchange rate for usd today? A: Today’s exchange rate for buying USD is <<Buy_Rate>> and for selling is <<Sell_Rate>>. Please note rates are subject to change.

Q859: what is your rate for euro to qar? A: The current exchange rate for Euro (EUR) is <<EUR_Rate>>. The rate will be different for buying and selling.

Q860: how many indian rupees do i get for 1 qatari riyal? A: The current remittance rate for sending money to India is approximately <<INR_Rate>> Indian Rupees for 1 QAR.

Q861: what’s your rate for philippine peso today? A: The current exchange rate for Philippine Peso (PHP) is <<PHP_Rate>>. The rate differs for cash exchange and money transfer.

Q862: what is the exchange rate for pakistani rupee right now? A: The current remittance rate for sending money to Pakistan is <<PKR_Rate>> Pakistani Rupees for 1 QAR.

Q863: 100 qar equals how many bangladeshi taka? A: Based on today’s remittance rate of <<BDT_Rate>>, sending 100 QAR would give you approximately <<BDT_Amount>> Bangladeshi Taka, excluding transfer fees.

Q864: what’s the rate for gbp today? A: The current exchange rate for Great British Pound (GBP) is <<GBP_Rate>>.

Q865: what rate will i get if i convert usd to qar? A: The rate you will get is our current ‘Buy Rate’ for USD, which today is <<USD_Buy_Rate>>.

Q947: rate for dollar today? A: The current buy rate for USD is <<USD_Buy_Rate>> and the sell rate is <<USD_Sell_Rate>>.

Q948: today euro rate? A: Today’s buy rate for EUR is <<EUR_Buy_Rate>> and the sell rate is <<EUR_Sell_Rate>>.

Q949: have indian rupee now? A: We do not trade Indian Rupee cash notes due to regulations, but you can remit money to India at today’s rate of <<INR_Remittance_Rate>>.

Q950: how much do i get for 100 qar in peso? A: At the current remittance rate of <<PHP_Rate>>, you would get approximately <<PHP_Amount>> for 100 QAR, before fees.

Q951: exchange usd to qar possible? A: Yes, you can sell your USD to us for QAR at the current buy rate of <<USD_Buy_Rate>>.

Q955: euro available now? A: Yes, we have Euros available. To confirm the stock at your nearest branch, please give them a call or check the app.

Q587: can i buy britannia gold coin 24 k 1 oz at the branch? A: I can check the stock availability at your nearest branch. Could you please share your location?

Q700: what exchange rate will i get for my transfer? A: Exchange rates are live and updated frequently. For a transfer to <<Country>>, the current rate is <<Rate>>. This will be confirmed before you complete your transaction.

Q701: do you use the same exchange rate as shown on your website? A: Yes, the rates shown on our website and app for money transfers are live and are the same rates you will get when you transact.

Q702: where can i check the exchange rate before sending? A: You can check the live exchange rates for remittances at any time on our mobile app or in the online rate calculator on our website.

Q703: do the rates change during the day when sending money? A: Yes, exchange rates are based on live financial markets and can fluctuate throughout the day. The rate is locked for you at the moment you confirm your transaction.

Q704: will i know the rate beforehand for the remittance? A: Yes, absolutely. The exact exchange rate and the final amount the beneficiary will receive are displayed clearly for your approval before you make any payment.

Q705: are the rates for sending money the same as for currency exchange? A: No, the rate for sending money (remittance rate) is different from the rate for buying or selling foreign currency notes (cash rate).

Q706: is the exchange rate locked once i confirm the transfer? A: Yes. Once you confirm the transaction, the exchange rate is locked in and will not change for that specific transfer.

Q707: do you offer better rates for larger transfers? A: For large corporate or individual transfers, we may be able to offer a preferential rate. Please contact our customer service or visit a branch to inquire.

Q708: can i negotiate the rate if sending a big amount? A: For significantly large amounts, you can speak with our branch manager or corporate team to see if a special rate can be arranged.

Q709: what rate do you give for converting qar to usd in a transfer? A: The current transfer rate for QAR to USD is <<Rate>>.

Q710: can i choose the payout currency for my transfer? A: Yes, for some countries, you may have the option to choose the payout currency (e.g., USD or the local currency). The available options will be shown when you create the transaction.

Q711: can i send money in usd instead of the local currency? A: This depends on the destination country’s regulations and the services of our partners there. In many countries, payout is available in USD as well as the local currency.

Q712: what’s today’s rate for inr if i send money to india? A: Today’s remittance rate for Indian Rupee (INR) is <<INR Rate>>.

Q713: do i get a better rate if i send through the app? A: We often provide promotional rates through the app. Please check the app to see the best available rate for your transfer.

Q714: are there different rates for sending vs exchanging cash? A: Yes, the rate for sending money (remittance) is different from the rate for exchanging physical currency notes.